Debra Rosener
GBEasy to use cheaper pet food
Dana Charles Harris
GBDO NOT ORDER FROM PET SOLUTIONS ! ! I placed three orders from pet solutions. All three were for saltwater fish. The first order was for a yellow breasted wrasse, it was dead on arrival. The second order was for a Choate leopard dress, and ornate leopard wrasse and a replacement for the dead yellow breasted wrasse. On the day the order was supposed to ship I received an email that the order was canceled. I called to find out why and was told the Choat Wrasse was still available but the other two weren't. When I asked why they didn't just ship the Choate grass I really didn't get an answer. I was told my $300 would be refunded in a day or two since it was a pending transaction. As of today it has been six days and still no credit. During that conversation I asked if the Choate wrasse was still available and was told it was. like a fool I ordered two so I would be sure to get at least one I thought. I called to verify several times as a matter fact, I called the morning it was to ship. I was told they would ship today. A little while ago they canceled my order again! Once again I called to inquire as to why my order was canceled again and was told the Choate wrasse were out of stock. I really believe since I was standing up for myself the previous order that my Choate wrasse were shipped to someone else over me. When I was speaking to customer service a little while ago the girl told me she didn't understand why they kept doing this to me. I now have $600 tied up with pet solutions and nothing to show for it. I am beyond upset and if I don't have my money in the next day or two I'm filing a complaint . I just checked the website and the choked grass is still showing available! What a bunch of idiots.
Sherry-Ann Jones
CAMy puppy utilized the over night … My puppy utilized the over night services offered. We both were very pleased with the level of care provided. Groomers were friendly and knowledgeable. I feel I've found a a home away from home for my puppy, King :)
Margaret D Tifer
GBStop sending COUPONS THAT DON'T WORK!! Orders frm you I get through Amazon.com hve receipts w Coupons stapled 2 them frm ur Co. eithr w %Off or $Off but not 1 time when I hve tried 2 order Direct frm ur Co. has any of Coupons u sent me wrkd!! I contactd ur Co. & was given anothr "Code" 2 entr after my ordr was completed & this CODE DIDN'T WORK!! So I have stopped even trying 2 order direct frm you & whenever poss. check on Amazon & order w them through American Pet simply through frustration & "A littltle bit of upset w you". h Amazon you & not only 2 recurve
Xinyi Zhu
GBIncompetent customer service Our company ordered 8 boxes of the petite dental chews and to our surprise, the chews were not individually packaged as implied on their website. Before ordering, I also asked one of their customer representatives confirming these would come in individual packages. When I called their customer support, the girl I spoke to said that not all of them are individually packaged. However, that important piece of information is nowhere on the website so how was I supposed to know?She could not offer any solution except that they will take pay for the return shipping label. Which is really a pathetic resolution on their part. I then spoke with their manager and suggested that they ship us the individually packaged Greenies at the same cost as the ones we ordered as a one time courtesy for this inconvenience but was told no. Because of their misleading advertisement, we now have to purchase a whole batch of individual bags to put the treats in. We ordered these treats for 15 of our hotels and planned to re-order from them. But due to their inability to rectify the problem caused by their miscommunication, we will be looking for a different vendor for our next batch order.