The person I was advised to speak to … The person I was advised to speak to well over a MONTH ago STILL has not spoken to me. This is in regards to a 10 month old puppy that was sick when I got her. It seems everyone shifts the blame because no one wants to be held accountable. Very poor customer service!!!!. I have spent well over $6,000.00 on vet bills and the owner refuses to acknowledge any wrong doing. I have documentation by three vets that she was ill at birth yet sold knowing this....despicable !!!!!

Incompetent customer service Our company ordered 8 boxes of the petite dental chews and to our surprise, the chews were not individually packaged as implied on their website. Before ordering, I also asked one of their customer representatives confirming these would come in individual packages. When I called their customer support, the girl I spoke to said that not all of them are individually packaged. However, that important piece of information is nowhere on the website so how was I supposed to know?She could not offer any solution except that they will take pay for the return shipping label. Which is really a pathetic resolution on their part. I then spoke with their manager and suggested that they ship us the individually packaged Greenies at the same cost as the ones we ordered as a one time courtesy for this inconvenience but was told no. Because of their misleading advertisement, we now have to purchase a whole batch of individual bags to put the treats in. We ordered these treats for 15 of our hotels and planned to re-order from them. But due to their inability to rectify the problem caused by their miscommunication, we will be looking for a different vendor for our next batch order.

My puppy utilized the over night … My puppy utilized the over night services offered. We both were very pleased with the level of care provided. Groomers were friendly and knowledgeable. I feel I've found a a home away from home for my puppy, King :)

I ordered fish - ich infested I ordered 20 neon tetra and 6 angelfish from them. Delivery was 2 days. In the neon tetra bag, 4 fish were already dead and the others were pale. In the angelfish bag, 2 of them were already dead, the water was a "mirky" white and the other 4 angels were covered in ich. I quarantined the remaining 4 angels only to have them die off over the next two days. The remaining neons were also quarantined as they also had ich on them. These guys all died off over the next 3 days. None of the fish ever recovered from the ich even with the treatments I was giving them. Petsolutions eventually did refund my money, but to sell someone such poor quality and unhealthy fish is very very poor business, not to mention bad for the fish. I will not purchase livestock from these folks again.

Stop sending COUPONS THAT DON'T WORK!! Orders frm you I get through Amazon.com hve receipts w Coupons stapled 2 them frm ur Co. eithr w %Off or $Off but not 1 time when I hve tried 2 order Direct frm ur Co. has any of Coupons u sent me wrkd!! I contactd ur Co. & was given anothr "Code" 2 entr after my ordr was completed & this CODE DIDN'T WORK!! So I have stopped even trying 2 order direct frm you & whenever poss. check on Amazon & order w them through American Pet simply through frustration & "A littltle bit of upset w you". h Amazon you & not only 2 recurve