Janice S
GBWonderful in both concept and carry through! My cards were sent the very next day after ordering and arrived before Christmas. I sent an email to check on them and got very prompt responses, confirming this a company who truly cares....in so many ways! Gift cards were purchased for my grand kids as part of their holiday gift and 3 of them were intrigued enough to make their donations before even leaving my home!
customer
GBA good way to get others thinking about… A good way to get others thinking about giving back and a great gift to give.
Mark Zulas
GBBest Customer Service My gift card didn’t arrive by Christmas. I contacted them by email on Christmas Day and got a reply and solution. GREAT CUSTOMER SERVICE!
Steve
GBGreat concept, poor execution (initially) but GREAT FOLLOW UP! UPDATED: First, I contacted the charities I donated to through Charity on Top. They all received their funds, so no concerns there. Also, I see that COT also distributes within a week of receipt now, which is a huge improvement going forward. I've changed my rating from a 3 to 5 because of how responsive they have been AND because of the upgrade. Cheers! First, let me state that I regret having to leave a somewhat negative review. My employer generously allows us to convert unused PTO into contributions and I was very happy to find all my favorite charities participating. However, I was disappointed to learn two things about redeeming a gift card for a charity. First, the charity receives the funds anywhere from 30-60 days from redemption by check. I've contacted my charities and none have received notice that contributions are coming. I understand there are reasons for a time gap (verification of the funds, etc) but that seems to be an extraordinarily long time. I don't know if the donation funds are kept separate from operations - if they aren't, a cash lean operation could be tempted to use them to pay expenses until other funds come in. Second, my charities only received 85% of what I donated. Again, I don't begrudge COT from taking fees to cover costs, but that seems high as well. If they could close the time gap and lower the fees to under 10%, that would be a confidence boost for me personally.
CL
GBA Great Gift I gifted Charity in Top gift cards this year for the holidays and it was a big hit with all that’s going on in the world. My only wish is that it were possible to make a donation in someone’s name.