Lee Short
GBGreat experience so far Great experience so far. When I have needed help, the people I have spoken with have been very nice, really friendly and always try their best to help.
Pam Troy
GBcant get thru to customer support cant get thru to customer support. When I do they don't fix the issue.
L Alex
GBRidiculously high fees that continue to… Ridiculously high fees that continue to get higher the longer you stay. PCI process is also poor. Extremely time-consuming throughout the year. Nothing good to say.
Matt Franzenburg
GBThere's always something going wrong After being overcharged fees repeatedly and having to have them canceled on more than one occasion I decided to end my business with Open Edge. Customer service isn't easy to deal with, but I finally submitted the correct forms and got an email on August 17, 2017 saying my accounts were closed. I get a bill in September with three new service charges totaling $95. I called one number, was told my accounts were NOT closed, and that I need to call a separate number. I call that number and after providing my merchant number, business name and my name, I'm told I have to provide the bank account number associated or the taxpayer ID number. I do appreciate security; however, as a sole practitioner I don't carry those things around with me through the day. More disturbingly it seems that depending on the 800 number you call, this might or might not be the enforced policy. Bottom line, my entire 18 months using this company felt like they were trying to sneak extra money out of me constantly, and their customer service system is labyrinthine. I would hope there are much easier companies to deal with than Open Edge.
customer
GBAVOID AT ALL COSTS! $85.41 Monthly Charge for NO transactions DO NOT USE!! EVEN WHEN YOU RECEIVE $0 PAYMENTS FROM CUSTOMERS, THE MINIMUM MONTHLY CHARGE IS 85.41. WATCH FOR THESE COMPANIES THAT USE THE "EVERGREEN" AUTOMATIC RENEWAL CLAUSE! NOT ONLY DOES IT NOT ALLOW YOU TO CANCEL IF YOU CANCEL PAST THE AUTO RENEWAL TIME FRAME, THEY INCREASED OUR BILL OVER $228 AT THE RENEWAL! THEY DO NOT GIVE YOU THE OPTION TO PRORATE, FOR A DAY, FOR A MONTH- NOTHING- EVEN WHEN YOU CALL TO CANCEL ON THE RENEWAL DAY.