Maureen Hall
GBStill waiting for credit card reversal since Jun 2023 In 2022 our credit card was automatically charged for yearly fee even though we cancelled the subscription in advance. We were told our card would be ex-sponged from the system and evenly a refund was issued. Then again in May of 2023 our card was charged, we requested a refund, only to find out they charged us again with no refund. Promise of card being ex-sponged. We are following up constantly but still waiting for the refund for the two fraudulent charges since June of 2023. The process is time consuming for my team. I would not recommend the company.
Adv. Nivedita Iyengar
GBExtreme delay in refund process. Though ISFP customer service has been polite and helpful but I can't help but be frustrated by the delay in processing the refund of my money. I was told in January that I will get the refund within 15 days but I didn't receive it even after 2 months. When I emailed ISFP they said they have processed the refund and it will reflect in 3-5 business days but my refund still didn't reflect. When I contacted them again, I was told to wait another 3-5 business days. This is getting ridiculous. How long does it take to process a refund? I also don't know who else to contact and I am stuck dealing this matter with only one person.
Leila LOZOYA Jamison
GBWhat a scam What a scam. It is just a database of people. Nothing more. They charge you and say you can change your mind and get a refund within the cooling period. I am waiting now for over a month to get a refund and they no longer respond to emails. Stay away!
Adenike Daniel
GBI just dodged a bullet from this so… I just dodged a bullet from this so called society! Got a call from a lady named ‘ ‘Pyannae’, she was very polite on phone but I became curious when she insisted on having my payment immediately after adjudging me qualified to become a member. Thank goodness that I decided to check their reviews before giving them a call back on Friday as agreed. I’m backing out completely. Please don’t fall for this SCAM!
Steve Hewitt
GBThis is a total scam This is a total scam. My wife joined them about 7 years ago, thinking they were a genuine society. DO NOT PAY THEM ANYTHING, EVER - even if it is a small reservation fee. They do nothing for you and then start charging you around $500 at every opportunity they can, even though you didn't approve that scale of payment. Once they have had any sort of money from your account they keep on demanding more and more. Even if you cancel your credit cards (we have done this more than 7 times now - very inconvenient) they still come back with a slightly altered society name each time (to spoof the detection systems). Happily my bank (NatWest) does a great job of spotting them and blocks the payments. However, this means we are continually closing down cards and reinstating all the other genuine payments that have been set up. DO NOT FALL FOR IT !!!