Do Not Recommend f you go with this company, they may knowingly give you a non-functional port a potty, fail to respond to your calls, take your payment, lie to you, and refuse refunds. Additionally, it will likely sit on your property for days after the event - ours remained there 4 days after it was supposed to be picked up. We ordered a flushable porta potty for our wedding ceremony. A porta potty was dropped off the day before. The flush was not working. We called, and were told to "figure it out," and that no one in the office could currently assist us. We asked to get the situation fixed the next day prior to when our guests arrived and requested to have someone call or come out to fix it - no one did. They claimed to have called; however, this was a lie. I assumed that we would be refunded for the flushable option, since we did not receive it; however, the people we spoke with were disrespectful, rude, and condescending. When I asked to speak with a manager, I was told he was "not ready to speak with me." They informed us via email that we were just "unable to get it working properly," and therefore would not refund us any money. However, when the delivery man came back to pick up the porta potty (same person who dropped off), he told us that he had informed the office at Porta Potty direct that it was not working after drop off, and offered to bring out another one- they told him no. We were blatantly lied to and ripped off. I usually don't write negative reviews, but I've never experienced worse service, or have had a company behave in such an unprofessional and condescending manner toward their customers.

Richard the worst customer service employee They have a customer service worker by the name of Richard who was very nasty. He yell and screamed and said he's the supervisor and if I wanted to cancel I could. I ordered a unit and was promised it Thursday July 2, 2020 it never arrived to I called to be told oh the driver can't make it. Then I was told I would receive it Friday the 3rd by 12 noon when I called I was verbally abused by this worker its 1pm and still no call or communication from this company.

They cancelled on me on the day of… They cancelled on me on the day of delivery, saying I was outside their service area. They couldn't figure that out two weeks before when we ordered them? Terrible customer service. Don't give your business to this company.

DO NOT TRUST DO. NOT. TRUST!!! PortapottyDirect took my order on 8/2/22 for a 2 unit trailer for my daughter’s wedding on September 4th. They JUST called me today, August 26th, and said they are no longer providing service for that area. This is one week before we were to take delivery. For an outdoor wedding, 150 people, on Labor Day weekend! They’re “sorry.” UNBELIEVABLE!