I work here and so far its been one of… I work here and so far its been one of the easiest, laid back jobs ive ever had! Aside from being short-handed,we've been extremely busy, its been non-stop busy since I started in late May 2020 becauseof covid-19 and because we give the option of no contact delivery or curbside pick up (including everyone wearing masks) also a 3 option of coming inside limit 3 persons at a time and a mask must be wore while inside the store. My pay is well above minimum wage (started off at $10.75/hr) even though i only work about 4-5 days a week and only get about 6 hours a day because of shifts being messed up because of people quitting and what not, but all in all I do enjoy my job and the people I work with! Customers can be difficult at times but anyone who works in customer service knows thats just part of the job!

This is about the stores in Ypsilanti… This is about the stores in Ypsilanti and Ann Arbor in general based upon myself and my friends. Quality has dropped off in the last few years. Even before the Pandemic. Nothing gourmet. Typical chain store food. Sometimes they decide you are out of the delivery area even though they had delivered to you before. Maybe the driver doesn't want to deliver to you today. Don't place large orders. We ordered a couple of hundred dollars a few times a year. Pizzas, wings, bread, salads. Became a regular routine for them to forget the sauces or even a part of the order. We decided to go somewhere else. There were times we made several orders ahead and didn't get some of them. We forgot to process some of them. Sorry. Don't order on football Saturday. 3 hours for a delivery if you even get it. Try to call back to find out where the food is and they may not answer the phone. Drivers taking a phone order can be a nightmare. After completing the order they may ask if you want to add the tip now. If you say no some of them become rude and tell me it's better for me to add it now. Then if there is a problem with the order missing items or being cold it's nearly impossible to get the money back from the store. There seems to be a problem with ordering through the delivery companies. We have ordered through the app and when we call to find out where the food is we are told that the order printed on the copier but not at the station. Then it takes a while to get the money back because the card was processed.

Pizza was under cooked gross. Pizza was under cooked gross. Pizza was very soggy wet gross. The toppings were all in big CHUCK'S not good. The onion skin, the tomato core, the yellow pepper coarse and stringy. All these items you clean off and would throw away in your own home were on this pizza. This is the only pizza that I had to spit out the toppings on my plate do too not being able to chew it. The ordering process was a ordeal. English was not there first language.

They don't pay a fair wage and don't care about commitment They don't pay a fair wage. They hire in new people at higher wages than the current employees. They also decided to keep their highly paid corporate staff and lay off the hourly employees during the Coronavirus. They claim it is free labor for the store. They don't seem to comprehend that their paycheck eventually comes from the stores. They allowed inappropriate language in the stores. This was done by corporate staff, management and hourly employees. Name calling and insulting comments. They don't do anything in regards to no calls or no shows. They just expect you to stay later to cover. Sometimes they thank you but most of the time they don't. You do end up getting overtime. But then they get upset that the store labor is too high. They hire in new people to become management. Much of the corporate staff didn't work for Cottage Inn before starting at the corporate office. They don't want to promote elderly employees. They openly admit you will never be promoted. They hire in younger employees at higher wages. Many of them have no experience. They expect the veterans to train them but there are no rewards. Then the majority of the new hires don't last very long. They spend most of their time on their phones. They don't want to do any work. They also allow favored employees to violate company policy in regards to discounts. When corporate staff come into the store they automatically take over even though many of them have no experience working in a food service environment. This is not a good company to work for.

We just discovered Cottage Inn pizza… We just discovered Cottage Inn pizza and I was very impressed! My husband used to come to this location years ago and I'm so glad that it's still here!