I ordered 2 bowls and a mat on 12/6/23 I ordered 2 bowls and a mat on 12/6/23. After 10 days I still couldn’t track my package. I contacted customer support they said I have wrong information and to track it through their link they sent. My items still had not shipped as of 12/17/23. I contacted customer support and asked to cancel and refund my money. All of a sudden the item was shipped only for customer support to tell me they are now not responsible for my order because I purchased insurance. Today is 12/21/23 and I still don’t have my package. Also buyer beware it comes from China. I highly don’t recommend doing business with them. I could’ve purchased the same items on Amazon (Made in China as well) and received them in 2 days. Never heard of a business not being liable after it ships. SMH

Highly recommend PuppHub Highly recommend PuppHub! The customer service was great and I’m incredibly happy with the products I have received😊 the zero splash bowl is perfect for those dogs who tend to make a lot of mess. Overall had a wonderful experience buying from them and will definitely be purchasing more products from PuppHub in the future!

Crooked Company - Do NOT buy from them Do not order any products from this company. If your pet does not like the product for any reason or will not use it, they will not accept a return and refund your money. I am stuck with a cheaply made $60 water bowl my dog can't fit his face in and they refuse to accept the return and refund my money because the "measurements are in the description". If I order an XL shirt and it doesn't fit right, I am not refused a return because the "measurements are in the description". This company is crooked and care nothing about the customer or their pets. Pitiful.