£120 worth of wine. No wine, no response I ordered £120 worth of wine in early December using their website. A few days later I received an email update informing me that my delivery will be made that day and the driver will contact me an hour beforehand. That was the last communication I got from them. I got no phone call and no one came to my door. I have since tried several times to ask about the order using the contact page but I get no response. They still have my money and I haven't got anything from them. Be warned!

This is my third order with Vinero This is my third order with Vinero. They ship the wines from all over Europe so be prepared to wait for about 10 days

The order was perfect The wines were very good and I managed to find some that otherwise I will not be able to taste.

I recently made a purchase on this… I recently made a purchase on this website, ordering a few rum bottles totaling over £100. However, I never received my order, and my attempts to contact the seller have gone unanswered. It's clear that this website is operated by scammers. I strongly advise against using their services or making any purchases. I rate them 0 stars due to the complete lack of reliability and customer support. Beware and protect your hard-earned money!

Not clear that this company exists - Ordered 800 EUR of wine a week ago - No confirmation email - Sent 3 emails so far to various email addresses - no responses - Called three different numbers which either ring out or are disconnected Will be pursuing via credit card (ordered via Vinero.fr, but it's the same company) Edit: the response by the company below makes it look like they initiated the refund. They did not. It was a chargeback. Also “lost by the courier”. If there was a courier, then I should have at least been told when the order was packed and picked up by the courier. But this didn’t happen as there is no courier. The company does not exist. Edit 2: I await your email to schedule it. We'll need to change the address as the delivery was to my wedding venue.