The worst customer service I have ever had They messed up my order and I had to continually send emails (often without receiving a response). They did not care about helping me until I posted a public review and then they just cancelled my order instead of actually fixing it. I now dislike this company so much I don’t even want to use any of the towels I have purchased. I posted a review on trust pilot, and when they saw it they sent me a message asking what they could do to help, I reply and then still don’t receive a response for days. It’s the most frustrating experience.

24 hours hanging on a hook or a bar… 24 hours hanging on a hook or a bar next to an open window in 70 degree weather with no humidity and they still don’t dry. They are very good looking towels and very absorbent; they just take longer to dry than most others. Updated 7/26 - What I am not disappointed with is Sand Cloud's customer service. They are an excellent company to do business with. They reached out to me right away and I just ordered a different set of towels which I am really looking forward to using. Thank you Sand Cloud, for turning this experience around

Sand Cloud is THE best! Everything about ordering from Sand Cloud is great. Forever will be a customer! I have only ever ordered beach towels and I LOVE them! I want to order different things but just can’t yet. I have always had my eye on a big party blanket 👀 Anyways, i love the back story of this company and where the money goes. I am obsessed with disney and love their collabs with them!

Fast The order came super quick. It was a gift so I super appreciated that. I like the designs I got as well. It's been raining so much we haven't had a chance to use them but we are excited to try them.

Cozy and Comfy! Shipping was super fast even over a holiday. The poncho is a little different than what I usually buy but it’s great! It’s roomy, comfy, and absorbent. Changing underneath it is a definite bonus! Thicker than a normal Sand Cloud towel I was expecting thinner.