Very pleased Thank you for keeping me updated on my order

Extremely bad experience Extremely bad experience. The bag I order was super delayed and after three weeks it still hadn’t been shipped from China which seems to be were the order the bags directly from. When pointing this out to their customer service and wanting to cancel my order the were very unwilling to help and telling me that they “don’t have time”. Everything about it felt very unserious tbh. This brand feels more like a scam to be honest. I don’t recommend them.

Will not accept returns/liars Took several weeks to arrive. Poor quality, almost identical to those available on Amazon for half the price. Tried to return but despite numerous messages to and fro was unable to. They claim I purchased during a promotion and therefore was ineligible for returns. This is despite the item still being on sale on the website (for£1less) and them unable to provide any evidence of it being on sale. They are absolute scammers who couldn’t answer questions coherently or back up any of their claims.

After having a big problem with the… After having a big problem with the courier service, custom care department immediately responded and reshipped my order. 5 stars to them and especially Elvira

Very satisfied! I loved the quality of the bag i got. Also i had such a excellent costumer service, always in touch with me anytime i had a question. They are doing such a great work considering the fact that its a small bussines in growth and yet very proffesional.