Bad customer service, unreasonable return policy Mid-January, I contacted the store in order to return a hat that I had purchased as a gift for Christmas. They sent me (fairly complicated) instructions to do so. They are now unwilling to accept the return because I ran afoul of their 60 days deadline for the return by 6 days. The reason given by customer service is that "the system won't allow it" (the hat, of course, has not been worn, and is still carrying its original price tag.) It is unclear who or what this ominous "system" is. Showing zero flexibility is a sign that this store does not care about their customers' experience.

Absolutely excellent! Absolutely excellent products, prices and SERVICE! The measure of a company is not when everything goes as expected, but when something goes wrong. My hat was damaged in transit (obviously by the courier, NOT by Ultrafino). I could not prove that the damage was not my own fault, but the good folks at Ultrafino took one look at the damage and instantly authorized an exchange, no questions asked. Meanwhile; I've seen similar hats for $400-$500 so their prices are excellent too! Will buy again. Will recommend.

Sharp summer look I have purchased 3 straw hats and a few headbands to change the look. The perfect summer hats! Love them!

My first encounter with Ultrafino… My first encounter with Ultrafino resulted in them winning me over as a new loyal repeat customer. Ivonne should be commended for her professionalism and I am certain that her managers are pleased to have someone like her on their staff. We have all encountered delays in ordering due to the pandemic and delays in reaching through to customer care agents who are totally overwhelmed with the call volume. Ultrafino sets the standard for quality products, competitive pricing and service and it's rare that you can get all three from one provider! Eager to sport the Havana and Manhattan fedoras. The feathers and hat box add to my portfolio..mostly Stetson but no more!!!!