My first encounter with Ultrafino… My first encounter with Ultrafino resulted in them winning me over as a new loyal repeat customer. Ivonne should be commended for her professionalism and I am certain that her managers are pleased to have someone like her on their staff. We have all encountered delays in ordering due to the pandemic and delays in reaching through to customer care agents who are totally overwhelmed with the call volume. Ultrafino sets the standard for quality products, competitive pricing and service and it's rare that you can get all three from one provider! Eager to sport the Havana and Manhattan fedoras. The feathers and hat box add to my portfolio..mostly Stetson but no more!!!!

I love my Bogart Adventurer I love my Bogart Adventurer! The fit, looks, and quality make it an excellent choice. I use this hat to play golf. The brim size and sun-blocking qualities are just what I need!

Bad customer service, unreasonable return policy Mid-January, I contacted the store in order to return a hat that I had purchased as a gift for Christmas. They sent me (fairly complicated) instructions to do so. They are now unwilling to accept the return because I ran afoul of their 60 days deadline for the return by 6 days. The reason given by customer service is that "the system won't allow it" (the hat, of course, has not been worn, and is still carrying its original price tag.) It is unclear who or what this ominous "system" is. Showing zero flexibility is a sign that this store does not care about their customers' experience.

Classic Panama Classic Panama Great hat. I bought this recently to replace a 32 year old Stetson Shantung that just plain wore out (good only for mowing the lawn now). This is a classic. Light as a feather and looks as good with jeans as it does for a night out on the town. Now I have to figure out what my next straw hat will be. Thanks for making a terrific hat.