Thanks for the prompt service Thanks for the prompt service. My hat arrived in great shape and looks spectacular(especially on 'bad hair' days). Reasonable pricing added to the positive experience.

Classic Panama Classic Panama Great hat. I bought this recently to replace a 32 year old Stetson Shantung that just plain wore out (good only for mowing the lawn now). This is a classic. Light as a feather and looks as good with jeans as it does for a night out on the town. Now I have to figure out what my next straw hat will be. Thanks for making a terrific hat.

Bad customer service, unreasonable return policy Mid-January, I contacted the store in order to return a hat that I had purchased as a gift for Christmas. They sent me (fairly complicated) instructions to do so. They are now unwilling to accept the return because I ran afoul of their 60 days deadline for the return by 6 days. The reason given by customer service is that "the system won't allow it" (the hat, of course, has not been worn, and is still carrying its original price tag.) It is unclear who or what this ominous "system" is. Showing zero flexibility is a sign that this store does not care about their customers' experience.

Great products and beautiful hats Great products and beautiful hats. Only reservation is that they are a little bit pricier, but I read it is because they purchase directly from the weavers in an effort to support this tradition and the weaver's families.