not worth the hassle The frames are stylish but everything else about this company is abysmal. Shipping is slow, the frame is flimsy, and my order was shipped with the wrong lenses. After two months of continual chasing for a replacement they finally responded only to send a new pair of lenses without a frame so now I guess it's up to me to assemble the product I should have originally received. Go elsewhere they are not worth the hassle.

Top Notch Customer Service Customer Service. I am strong believer that customer service is just as important as the product/service you are selling, and sometimes more so. Hands down working with Lance Air (specifically Ms. A) has been a wonderful experience. Communication A+, attitude A+, patience A+. I will definitely be buying more glasses from them.

Great quality, great price, improving service Lance is delivering excellent products with expensive parts at the lowest price in its class on the market. For the quality they offer the pricing should actually be a lot higher, like at least 2x or 3x. To offer such affordable pricing, Lance needs to build quantity and drive down their costs to make a bit of revenue and the necessary margin to stay in business. Yes, in some cases that results in customer service / communication issues. If Lance achieves excellent service without sacrificing quality and without rising prices, they'd be management superstars. For now they do their absolute best, with a few bumps along the way sometimes. Their score of 4.3 on 5 (73% 4- or 5-star) here on Trustpilot is a good indication that overall they manage pretty well.

Warby Parker upgrade Usually I shop pretty cheaply for glasses, but this time decided to splurge a little on Lance. I got the Havana frames, and had a perfect experience. The frames came quickly; are well-made; and get a ton of compliments. They're better-made than the several Warby Parker frames I've had, and more stylish. I'm surprised by all the bad reviews, and super happy with my experience — I'll order from Lance again!

Honest folks creating truly the best… Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo platform and they fulfilled the pledge despite the CoVID situation causing delays and higher cost. Kudos to the team for trying and doing their best! Highly recommend to anyone who is considering a purchase of Lance frames.