The state of the bag after 1 year Purchased for approximately £70 on sale. Very poor customer care service, after telling them I haven’t got the receipt they kept sending me automated emails.

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I had a problem with a bag that I… I had a problem with a bag that I purchased in the Manhattan shop, Mulberry St. Wrote Chrome and they quickly came back with relevant questions... a few back and forth mails later, they gave me a very fair deal by giving me a pretty generous voucher. This has been one of the best customerservices I have ever experienced AND on top of that their bags are awesome in both design and daily use.

Easy way out to cover the loss. No complain about the products anyway. Wonder about the customer service,that's the main concern. My bag somewhere out there claimed to be lost in transit after enquired about my order. The answer is simple : we will refund your money in 7 business days. Ever consider in customer's situation,try to find a solution by finding alternative that's available to the ordered product. Customer indeed interested in the selling products.So please,do have a consideration in solving customer's problem rather than just compensate and close the case. Disappointed. Thanks Sabrina Garcia.

Poor poor poor customer service!! Bought an expensive bag - urban ex pannier. Wish Id read the reviews here before I did so! Used it for the first time and the part that fixes it to the pannier rack broke. Emailed customer services who replied telling me where I could buy another one!! Sent a chaser email explaining that wasnt really the point and heard nothing back. If it had been a cheap bag I wouldn't have been so bothered - but with gold plated prices I really would expect gold plated customer service!