Couldn't be happier Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed. The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.

Quick and Responsive Customer Service I ordered their doubletrack frame bag but found out I didn't like how it fit with my bike. I requested a refund through the website and within a day I was contacted by their customer service that my credit was processing without any hassle.

This is use full This chrome is nice search bar all website

Good service and speedy delivery Good service and speedy delivery, I had to contact Chrome a couple of times, got a fast reply each time

I had a problem with a bag that I… I had a problem with a bag that I purchased in the Manhattan shop, Mulberry St. Wrote Chrome and they quickly came back with relevant questions... a few back and forth mails later, they gave me a very fair deal by giving me a pretty generous voucher. This has been one of the best customerservices I have ever experienced AND on top of that their bags are awesome in both design and daily use.