Couldn't be happier Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed. The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.

Good service and speedy delivery Good service and speedy delivery, I had to contact Chrome a couple of times, got a fast reply each time

Wating response on this inquery: Wating response on this inquery: _____________________________ Dear Chrome, I have recently bought a Bravo 3.0 backpack. Product pictures clearly shows a quick-access laptop zipper on the side. This feature is essential, especially for roll-top bags and would be a big selling point for many including me. Needless to say, the bag I received does not have this quick-access for the laptop. This is so bizarre and unacceptable that it is kind of funny... You have a real photo of a real product that is advertising and showing features that does not exist in the products that you sell to your customers !? Whats going on here Chrome?

Yalta 3.0 - Fake waranty and poor service The chest strap fell off the bag with regular use. I didn't even have it for very long. Customer service gave me an elaborate and ridiculous method to try to reattach it, which is completely impossible. Then they said, go find a repair shop. The bag clearly has defective workmanship. They would not repair or replace the bag as the so called "lifetime warranty" states. The warranty is fake. It's just a marketing strategy. Their customer service is very unprofessional in their tone and response. I would not recommend buying products from his company. They fall apart after just a short time.

This is use full This chrome is nice search bar all website