My Chrome Bag has been my best bag… My Chrome Bag has been my best bag ever. However, after some years I had a minor quality issue, but instantly I got a new one. Adding to that...a great service guiding me throug the ordering process. Thanks Chrome...you're the best!!

Wating response on this inquery: Wating response on this inquery: _____________________________ Dear Chrome, I have recently bought a Bravo 3.0 backpack. Product pictures clearly shows a quick-access laptop zipper on the side. This feature is essential, especially for roll-top bags and would be a big selling point for many including me. Needless to say, the bag I received does not have this quick-access for the laptop. This is so bizarre and unacceptable that it is kind of funny... You have a real photo of a real product that is advertising and showing features that does not exist in the products that you sell to your customers !? Whats going on here Chrome?

Easy way out to cover the loss. No complain about the products anyway. Wonder about the customer service,that's the main concern. My bag somewhere out there claimed to be lost in transit after enquired about my order. The answer is simple : we will refund your money in 7 business days. Ever consider in customer's situation,try to find a solution by finding alternative that's available to the ordered product. Customer indeed interested in the selling products.So please,do have a consideration in solving customer's problem rather than just compensate and close the case. Disappointed. Thanks Sabrina Garcia.

Cool Product / Misleading Quality Product is cool. But don't buy it if you expect quality or for them to stand behind their lifetime warranty. Zipper failed on my backpack - and when I submitted a warranty claim their response was "too bad so sad tell your dad." That quality guarantee is just marketing

Overpriced low quality poorly designed clothing I bought a pair of Wyatt 5 jeans for $120 which are advertised as "The toughest pair of jeans you'll ever own, period!"...the left leg stitching started unraveling from the bottom to knee in less than six months (a pair of generic $40 Levis would have lasted three years). Threw away the jeans and now I'm stuck with a $120 gift certificate for a site that has absolutely nothing desirable (yeah I don't want a $180 hoodie).