My Chrome Bag has been my best bag… My Chrome Bag has been my best bag ever. However, after some years I had a minor quality issue, but instantly I got a new one. Adding to that...a great service guiding me throug the ordering process. Thanks Chrome...you're the best!!

Fantastic Products and Customer Service I have had nothing but great experiences with Chrome and get a lot of compliments in office and field settings. I've owned their bags for years, taking them through fairly difficult conditions without any major issues. I recently noticed stitching being torn from one of my bags and customer service was amazing. They honoured their warranty, despite covid, and ensured I got a replacement product and was allowed to keep the warranty item. Great group and great products.

Really bad costumer service. Payed but never received items This is probably one of the worst online purchase experiences in my life. I ordered and payed for items and never received an order number or a verification. I tried to contact the seller numerous times: phone, email, twitter. A month later I got a reply telling me that their EU service is down. It is now over 40 days since I placed my order and I have decided to dispute it. A quick check on twitter reveals that that's what they have been telling people since mid November. Nevertheless, Chrome continues to accept orders and payments, even though they are unable to ship items or provide customer service. They have done so for over 3 months, and I have spoken with numerous other twitter users that also -basically- have been scammed. Chrome's products are amazing. A backpack I bought 5 years ago has travelled around the world with me and is still one of my most beloved items. Buy Chrome. But only at a real life store. NEVER online.

Good service and speedy delivery Good service and speedy delivery, I had to contact Chrome a couple of times, got a fast reply each time

Superlative Warranty Exchange I bought a chrome bag from their site a few years ago on clearance for ~90$. After heavy use in the intervening time one of the seams at the bottom of the bag came apart rendering it pretty useless. I was super afraid that I'd get the runaround or have to pay a ton out of pocket to use the warranty, but contacting them and sending photos of the damage was straightforward and took just a few days. They gave me a voucher that worked on any (?) bag on their site, and I ended up choosing a > $200 bag and only paying shipping. Both bags are quite great for their price, and I really can't say enough about how great the new one (Bravo 3.0 I think) is. It seems they more than stand by their word with their warranty, and the quality of their product has only increased over the last several years. That's how you win a lifelong customer.