Chrome Industries

1734 NW 15th Ave, 97209, Portland, United States
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3.05
Based on 20 Reviews

5

45.00%

4

5.00%

3

5.00%

2

0.00%

1

45.00%
About Chrome Industries

Durable useful gear made for city since 1995. Waterproof bags. Technical apparel. Boots and sneakers. Bike, Travel, Photo. Guaranteed For Life + Free Shipping.

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alex
DK

My Chrome Bag has been my best bag… My Chrome Bag has been my best bag ever. However, after some years I had a minor quality issue, but instantly I got a new one. Adding to that...a great service guiding me throug the ordering process. Thanks Chrome...you're the best!!

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mrs CD
GB

Poor poor poor customer service!! Bought an expensive bag - urban ex pannier. Wish Id read the reviews here before I did so! Used it for the first time and the part that fixes it to the pannier rack broke. Emailed customer services who replied telling me where I could buy another one!! Sent a chaser email explaining that wasnt really the point and heard nothing back. If it had been a cheap bag I wouldn't have been so bothered - but with gold plated prices I really would expect gold plated customer service!

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Sajjad Ali
PK

This is use full This chrome is nice search bar all website

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كارولين
GB

The state of the bag after 1 year Purchased for approximately £70 on sale. Very poor customer care service, after telling them I haven’t got the receipt they kept sending me automated emails.

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Jason
GB

$130 shorts didn't fit - 12 email attempts later, Chrome has never responded once!! I purchased a pair of shorts from Chrome and they were way too snug. Their website said I couldn't return them through their website and would have to contact their customer service team - but they don't allow you to call anyone and no one answers their corporate phone number. The pre-recorded messages says "to be fair to everyone" you have to email them. I emailed them more than 12 times over a period of months - and never received a single response. So II'm stuck with a pair $130 shorts that don't fit. I've never experienced anything like this from another company - especially for premium priced products such as theirs. to date I've owned alot of Chrome clothing - but I'll never buy from them again since they won't help a customer out. This is the worst customer service experience I've had with a company. It's downright fraudulent. So buyer beware.

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