My Chrome Bag has been my best bag… My Chrome Bag has been my best bag ever. However, after some years I had a minor quality issue, but instantly I got a new one. Adding to that...a great service guiding me throug the ordering process. Thanks Chrome...you're the best!!

Poor poor poor customer service!! Bought an expensive bag - urban ex pannier. Wish Id read the reviews here before I did so! Used it for the first time and the part that fixes it to the pannier rack broke. Emailed customer services who replied telling me where I could buy another one!! Sent a chaser email explaining that wasnt really the point and heard nothing back. If it had been a cheap bag I wouldn't have been so bothered - but with gold plated prices I really would expect gold plated customer service!

Superlative Warranty Exchange I bought a chrome bag from their site a few years ago on clearance for ~90$. After heavy use in the intervening time one of the seams at the bottom of the bag came apart rendering it pretty useless. I was super afraid that I'd get the runaround or have to pay a ton out of pocket to use the warranty, but contacting them and sending photos of the damage was straightforward and took just a few days. They gave me a voucher that worked on any (?) bag on their site, and I ended up choosing a > $200 bag and only paying shipping. Both bags are quite great for their price, and I really can't say enough about how great the new one (Bravo 3.0 I think) is. It seems they more than stand by their word with their warranty, and the quality of their product has only increased over the last several years. That's how you win a lifelong customer.

Good service and speedy delivery Good service and speedy delivery, I had to contact Chrome a couple of times, got a fast reply each time

Brilliant product I have had my Chrome Messenger bag for 3 years, and it is about the single greatest purchase I ever made. Perfect design, durable magnificence. I was kind of broke at the time, and didn't know if I should pull the trigger - but I'm very happy I did.