I’ve ordered a dog bed I’ve ordered a dog bed - had a receipt and told shipping takes 4-10 days: 9 days later I’ve had no update or acknowledgement of my email asking fir an update… #feelingscammed

A joke A joke. Oct 17, 23, Spent $139 on line for dog food. Sent email regard discount that I never received and placed order for a dog food we never got. Sent emails for response. Never heard from anyone. Tried calling 3X's, number not in use?? Scamming Clowns.

Deserving of 5 stars To be honest, it nice to deal with a company that is 100 percent genuine. The treats that I have fed the dogs are very low in ingredients and they both love them. I will go on Koa's House first, prior to other dog website stores, to compare prices, adding in free shipping if offered as a plus.

Best service ever! I ordered a bag of dog food that is really hard to find. I received it quickly but unfortunately my dog passed away the day the food arrived. I sent an email inquiring if the food could be returned because it was nearly $100 for 10lbs and it had not been open. The company responded promptly with a free return label for my dog food. Thank you for your great service!

First of all I have a problem with a… First of all I have a problem with a company that doesn’t allow you to speak to a human being. And that does not include chatting online with people who are obviously engaged in five other conversations at the same time. I missed a 24 hour sale by maybe five hours I called in the morning and couldn’t place an order when you were offering a 25% discount I am 73 years old and I’ve been a good customer and I didn’t get any cooperation when I requested special consideration. Explaining I’m on a fixed income and this is a huge expense I was finally offered 10% which I did not take 10% is not in my mind a discount. Later in the day I received a new offer of 20% and didn’t get free shipping because you price your merchandise at a penny below what you need for a free shipment...So I was forced to have to buy 230 ounce packages at $100 to be able to receive a price reduction. I’m beginning to think perhaps I need to shop around for a different product. All of this would be acceptable except for the frustration I experienced when trying to actually have a verbal conversation not a written one. So there you have it you asked for my opinion now you got it. Koa is not user friendly! I just received a response from Cohen telling me that it was explain to me something that was not! I may be 73 years old but I still have my mind and you did not make it clear that it was free shipping on an order under $50 your Price each package for $49.99, making a single purchase under your minimum for free shipping. You did not explain to me I’m quite clear. Secondly I was on the phone for a good 1520 minutes after you or whoever handled me handled other people it was not exactly friendly warm experience. The more I think about this the more annoyed I am. I’m a businesswoman even if I am retired and I know what it’s like to have a distributor relationship with a manufacturer.... A business can discount out of their own profits and understand that seniors are no longer at their top earning potential. I shouldn’t even be wasting my time with this. I take away a star because I don’t need to be contradicted I know what was said during our conversation and it was a written conversation, so you might want to recheck your notes