Order never arrived and no responce Placed an order on 9/12/23 and it's still showing as order confirmed. Order KH25916 and it is almost a month later and no updates, ignored emails for status and the phone number on the site is out of service. I created an account and it always gives an error logging in every time so every order since has been through guest check out essentially. No way to speak to a representative and I'm disputing the charge with my credit card company. I will make sure to not order from this company again.

Deserving of 5 stars To be honest, it nice to deal with a company that is 100 percent genuine. The treats that I have fed the dogs are very low in ingredients and they both love them. I will go on Koa's House first, prior to other dog website stores, to compare prices, adding in free shipping if offered as a plus.

Do not waste your time or money with… Do not waste your time or money with this company. Waited weeks for my order which finally arrived. Emailed within the hour of receipt to say how disappointed I was with the product and instigated my returns within their 30 days according to their own T&C’s. 1 week later and a number of emails/messages still no reply. No contact number of course! Total waste of money. They will take your money but highly unlikely you’ll get anything back or after sales service unless it’s a positive response! I am sadly, a customer writing this review but I cannot recommend them at all!

This is my 2nd Order This is my 2nd Order. My dogs love the food but the 1st bag was mostly like saw dust not solid bits. My sister told me this wasn’t normal so I order a 2nd bag but very hesitantly. The 2nd Bag has solid bits that my pups are enjoying. So I am glad I gave it a 2nd try but I do hope I don’t get another bag like the first.

Scam Took my money (I was so excited to find my dog's favorite toy, I ordered three of them, as well as some others), confirmation email sent, all looked in order, then nothing. No response to follow up emails, no word at all. Total scam.