SHOCKING SERVICE - They DO NOT come back to you if you want a refund or have an issue I received the bed & sadly it is not going to be suitable for my dog. I have reached out via E Mail, Chat & Facebook asking for someone to contact me reg a refund & a shipping label to return the bed. I have been told via auto answer I will be answered shortly, but 7 hours later I closed down my computer. They are quick to take your money, but very slow with any customer services. VERY DISAPPOINTING

A joke A joke. Oct 17, 23, Spent $139 on line for dog food. Sent email regard discount that I never received and placed order for a dog food we never got. Sent emails for response. Never heard from anyone. Tried calling 3X's, number not in use?? Scamming Clowns.

Deserving of 5 stars To be honest, it nice to deal with a company that is 100 percent genuine. The treats that I have fed the dogs are very low in ingredients and they both love them. I will go on Koa's House first, prior to other dog website stores, to compare prices, adding in free shipping if offered as a plus.

I want to cancel this subscription… I want to cancel this subscription order because one of our dogs got really sick after eating one, but I couldn’t find anywhere on your website where I could do this. The sick dog isn’t a puppy. She’s an 8-year old, 120 lb German shepherd.

Best service ever! I ordered a bag of dog food that is really hard to find. I received it quickly but unfortunately my dog passed away the day the food arrived. I sent an email inquiring if the food could be returned because it was nearly $100 for 10lbs and it had not been open. The company responded promptly with a free return label for my dog food. Thank you for your great service!