This site is so lovely This site is so lovely. I order the wrong size treats for my pupper and they're letting me do an exchange and providing a return label for the misorder. shipping is always fast and prices are reasonable

Koa's is a great place for pet food Koa's is a great place for pet food, treats and other related items. The prices are good and the very recent order that I placed included real fast delivery service that was fantastic.

Waterproof collar light - works great! We ordered another waterproof light for our dogs collar. We've tried 3 other brands from other sites and they are not waterproof. The one we got from Koa's House is great and the collar light works great, even under water. It arrived quickly and was well packaged.

Excellent service Excellent service, great product. On the recommendation of Koa's House staff, I ordered the Earth Animal No-Hide Chews for my daughter's dog in Boston. The order was promptly sent and received in Boston, and the chews are now her dog's favorite treat!

I made a purchase on Saturday 4-15 for… I made a purchase on Saturday 4-15 for 30 lbs of Nutro Ultra Large Breed Puppy Food, most places don't carry it, they were cheaper than most and comparable to 2 other companies $59.96 was their price. I downloaded the app for tracking info. I reached out via email on Mon 4-17 because I hadn't received tracking. They replied and it stated they were out of stock, which was a Blatant lie. The email was 3 short paragraphs and not automated. I went to the site immediately after and it was in stock with a price increase to $86.99. I replied back with screenshots. Their response was they reserve the right to change egregious prices and would refund me. I called the store and was talked over and the narrative given was it was a pricing error. The point is they were not accountable and unethical and not understanding. If they changed the price that should have been stated. There is no way to confirm it was a pricing error or they changed it when they realized other prices were higher. They could have honored the price I originally paid or not. But to state they were out of stock and then defend their stance with a lie of a pricing error is beyond me. Out of stock and price increase or pricing error are not the same. Out of stock is an obvious lie. I had to reached out to find out it wasn't going to be shipped. They should have reached out. They refunded me but it will take 5-10 business days. I will not order from them again and I want others to know of this behavior and my experience. It is the principal of not acknowledging and lying. At the end of the day I will still be ordering this brand at the regular or cheapest price, my time was wasted at Koa's House and so will the amount of time it takes for them or my bank to process the refund!