Best service ever! I ordered a bag of dog food that is really hard to find. I received it quickly but unfortunately my dog passed away the day the food arrived. I sent an email inquiring if the food could be returned because it was nearly $100 for 10lbs and it had not been open. The company responded promptly with a free return label for my dog food. Thank you for your great service!

SHOCKING SERVICE - They DO NOT come back to you if you want a refund or have an issue I received the bed & sadly it is not going to be suitable for my dog. I have reached out via E Mail, Chat & Facebook asking for someone to contact me reg a refund & a shipping label to return the bed. I have been told via auto answer I will be answered shortly, but 7 hours later I closed down my computer. They are quick to take your money, but very slow with any customer services. VERY DISAPPOINTING

Order never arrived and no responce Placed an order on 9/12/23 and it's still showing as order confirmed. Order KH25916 and it is almost a month later and no updates, ignored emails for status and the phone number on the site is out of service. I created an account and it always gives an error logging in every time so every order since has been through guest check out essentially. No way to speak to a representative and I'm disputing the charge with my credit card company. I will make sure to not order from this company again.

Do not waste your time or money with… Do not waste your time or money with this company. Waited weeks for my order which finally arrived. Emailed within the hour of receipt to say how disappointed I was with the product and instigated my returns within their 30 days according to their own T&C’s. 1 week later and a number of emails/messages still no reply. No contact number of course! Total waste of money. They will take your money but highly unlikely you’ll get anything back or after sales service unless it’s a positive response! I am sadly, a customer writing this review but I cannot recommend them at all!

I want to cancel this subscription… I want to cancel this subscription order because one of our dogs got really sick after eating one, but I couldn’t find anywhere on your website where I could do this. The sick dog isn’t a puppy. She’s an 8-year old, 120 lb German shepherd.