Zappos is not Zappos anymore Zappos is not Zappos anymore. They have sent us USED shoes! This pair smelled like feet when we opened the box and the bottoms of the shoes were dirty and there was a scuff on the side. They apparently have a policy of re-shelving returned products that are ‘like new’ but I’m not sure how they define ‘like new’ or why they think they can sell worn items at the same price as new. We used to buy from them because customer service was amazing, now I’m just grossed out.

Horrible Horrible! Slow shipping ! VIP is a joke. Site changes delivery dates after you place an order. Slow refunds due to returning to many shoes. Weren’t they a shoe company? Isn’t that what you do ? Try on and return if they don’t fit? Everyone refunds upon return scan now. Shop elsewhere for faster shipping and returns and better customer service

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!

Ordered a Helly Hansen Jacket from… Ordered a Helly Hansen Jacket from Zappos. Received a Sweatshirt instead in poor packaging. Contacting them they expected me to provide new packaging for return etc. Not to mention its my time to fix their error. Gave ZAPPOS a chance, mistake I made, will not happen again. ZAPPOS - never shop there! They do not care about customers and they do not live up to the mistakes they make. BAD BUSINESS!

32% negative reviews on Zappos 32% negative reviews on Zappos. That's horrible. And this is a Amazon company. Hey Zappos, USPS shipping sucks and just cost ANOTHER customer. I'm sick of waiting 10+ days for a item that ships from a adjoining state. Zappos you just got ZAPPED !