Zappos I trust more than Trust Pilot I have serious questions about trust pilot itself. While they have been spot on about sites that are trash,they also seem to trash great sites that may have some outliers. Zappos has been the best online retailer I have worked with. As an extra layer of protection, I order through Amazon. I know the size Hokas I need and they arrive with free shipping in 2 days. No hassle. I cant speak to the customer service as I have had no issues/ no returns. Also,no multiple credit authos money grabs like Legendary Whitetails-because THEY are backlogged and charge me repeatedly illegally- causing me to cancel my credit card! Revising my initial review- I stand by my review but I do not dispute the experience of others. Hope that if Zsppos sees my review,they live up to it.

Zappos return policy has changed drastically… Zappos policy has changed drastically for the worse. I got an obnoxious email threatening my return privileges despite the fact that I did keep several of the shoes I had ordered. I had a toe infection (and lost my big toenail) for over a year, which made it hard for me to find a comfortable shoe, so the returns were due to that. Zappos used to be known for their 365 day free return policy, but no more. Just an ordinary and pretty unfeeling company now, like most others. Beware!

Won't get zapped again It's been a couple of years, maybe since I've ordered from Zappos. Wow! What a difference. Unfortunately for Zappos and the customers they try to purchase from Zappos. I have not yet spoke to a live person and I've been on the hold five times for a total of an hour and a half. I guess customer service management is not read the reviews, or reach out? You know the fantastic thing about hitting your head against the wall when you stop. It doesn't hurt anymore. Zappos is the concrete wall. Thank you Birkenstock you have customer service.

Beware can't fulfill order I placed an order for boots and got a confirmation that it had shipped and then....nothing. 6 days after I should have received the order I reviewed the UPS tracking and it said the shipment had been canceled. After 30 minutes on the phone with them, Zappos did nothing, they said they couldn't get the original package to me, they had no more stock of my item, didn't offer me a different color of the same item even though many other sites had it in stock. I got a refund and disabled my Zappos account as I won't be using them again.

I ordered a pair of sneakers I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them. Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice . No text no email, no change in order status. If I never called them I'd be looking for a truck each day. Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.