Zappos is not Zappos anymore Zappos is not Zappos anymore. They have sent us USED shoes! This pair smelled like feet when we opened the box and the bottoms of the shoes were dirty and there was a scuff on the side. They apparently have a policy of re-shelving returned products that are ‘like new’ but I’m not sure how they define ‘like new’ or why they think they can sell worn items at the same price as new. We used to buy from them because customer service was amazing, now I’m just grossed out.

Ordered shoes 2 weeks ago from zappos… We had initially ordered from zappos of Amazon and that did not work out so well. Reordered through zappos themselves and customer service was great!!

Terrible company and they are slick… Terrible company and they are slick scammers! They denied my job Amazon to cover my timberland boots. Totally within the budget. They want you to buy bs and guess what?? Under that crappy shoe program, almost every single pair was double or triple the allotted budget. So basically they wanted my employers $$$ and my $$$. My boots were garbage and felt like high-heeled shoes. Dishonest business practices. Please folks, just go to a more reputable shoe company. They are truly trash!

Support Zappos doesn't solve the problem I am a long-time Zappos customer and have purchased a lot of clothing and shoes from them and have never had a problem with this store. But recently I noticed that the delivery times do not correspond to the information stated during checkout. The delivery date also changes at the time of order. Lately, the customer support service has not been solving problems at all! I sent reviews about my orders, but I was never credited with VIP points, even though I am a VIP customer. I contacted the support chat, the operator promised to manually credit me with a $2 bonus. The next day I discovered that the operator had converted 200 VIP points from my account into $2. That is, my account had 895 points, but it became 695 points + $2 bonus, although it should have been 895 points + $2 bonus. I contacted support again and during the conversation the operator simply ended the dialogue by closing the window, without solving my problem. This went on several times. I am very upset by this attitude and I think I will no longer shop at this store.

Zappos I trust more than Trust Pilot I have serious questions about trust pilot itself. While they have been spot on about sites that are trash,they also seem to trash great sites that may have some outliers. Zappos has been the best online retailer I have worked with. As an extra layer of protection, I order through Amazon. I know the size Hokas I need and they arrive with free shipping in 2 days. No hassle. I cant speak to the customer service as I have had no issues/ no returns. Also,no multiple credit authos money grabs like Legendary Whitetails-because THEY are backlogged and charge me repeatedly illegally- causing me to cancel my credit card! Revising my initial review- I stand by my review but I do not dispute the experience of others. Hope that if Zsppos sees my review,they live up to it.