Customer service was great … Maria in Customer service department was great! I reached out via chat option, and she was able to help me out and fix my issue within 5 minutes. Great service, you normally don’t come across such stellar service with online retailers. I will be ordering again and Maria deserves a shout out for being so friendly and knowledgeable.

Agree Zappos Is Not the Same It used to be that Zappos offered overnight shipping. The last time I ordered, they could not manage this. Customer service was quite poor on a phone call at the holiday season. I needed a new QR code so I could drop the shoes off at a Whole Foods store. The one I'd received by email wasn't readable. The person helping me on the phone had no idea how to communicate. When I went to Whole Foods to drop the return with the QR code I was sent, I was informed it was a code for a return at a UPS store. At UPS, I was unable to make the return without a shipping box. I was in a hurry and had to pay them to do it. What a pain in the neck.

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!

Amazon bought and destroyed This was a good company until Amazon bought it and destroyed it. I would not do business again with them if my life depended on it. Ordered a pair of coach shoes with a promised delivery date and they just vanished in shipping saying nothing but shipment delay. Kept telling me it’ll show up, it’ll show up, it’ll show up 2 1/2 weeks later I’m still waiting and had to literally dispute it with PayPal and my credit card to resolve. They became a scam company just like Amazon their parent company. Anything Amazon touches they poison

Beware can't fulfill order I placed an order for boots and got a confirmation that it had shipped and then....nothing. 6 days after I should have received the order I reviewed the UPS tracking and it said the shipment had been canceled. After 30 minutes on the phone with them, Zappos did nothing, they said they couldn't get the original package to me, they had no more stock of my item, didn't offer me a different color of the same item even though many other sites had it in stock. I got a refund and disabled my Zappos account as I won't be using them again.