Customer service was great … Maria in Customer service department was great! I reached out via chat option, and she was able to help me out and fix my issue within 5 minutes. Great service, you normally don’t come across such stellar service with online retailers. I will be ordering again and Maria deserves a shout out for being so friendly and knowledgeable.

Fast delivery and easy returns I've been a long-time Zappos customer and have always been happy with their service. Returns have been easy. And since Zappos became associated with Amazon I receive priority shipment speed that's usually 2 business days. Their selection is expansive and they maintain a sufficient inventory to ensure that my style and shoe size is available. The negative reviews on Trustpilot are completely at odds with my experience. As a long time customer I've never once experienced a problem with Zappos. They've been great and I wouldn't think of getting my shoes elsewhere.

Agree Zappos Is Not the Same It used to be that Zappos offered overnight shipping. The last time I ordered, they could not manage this. Customer service was quite poor on a phone call at the holiday season. I needed a new QR code so I could drop the shoes off at a Whole Foods store. The one I'd received by email wasn't readable. The person helping me on the phone had no idea how to communicate. When I went to Whole Foods to drop the return with the QR code I was sent, I was informed it was a code for a return at a UPS store. At UPS, I was unable to make the return without a shipping box. I was in a hurry and had to pay them to do it. What a pain in the neck.

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!

I ordered a pair of sneakers I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them. Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice . No text no email, no change in order status. If I never called them I'd be looking for a truck each day. Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.