Support Zappos doesn't solve the problem I am a long-time Zappos customer and have purchased a lot of clothing and shoes from them and have never had a problem with this store. But recently I noticed that the delivery times do not correspond to the information stated during checkout. The delivery date also changes at the time of order. Lately, the customer support service has not been solving problems at all! I sent reviews about my orders, but I was never credited with VIP points, even though I am a VIP customer. I contacted the support chat, the operator promised to manually credit me with a $2 bonus. The next day I discovered that the operator had converted 200 VIP points from my account into $2. That is, my account had 895 points, but it became 695 points + $2 bonus, although it should have been 895 points + $2 bonus. I contacted support again and during the conversation the operator simply ended the dialogue by closing the window, without solving my problem. This went on several times. I am very upset by this attitude and I think I will no longer shop at this store.

Terrible company and they are slick… Terrible company and they are slick scammers! They denied my job Amazon to cover my timberland boots. Totally within the budget. They want you to buy bs and guess what?? Under that crappy shoe program, almost every single pair was double or triple the allotted budget. So basically they wanted my employers $$$ and my $$$. My boots were garbage and felt like high-heeled shoes. Dishonest business practices. Please folks, just go to a more reputable shoe company. They are truly trash!

This company is horrible. This company is horrible. I ordered two different shoes at two different times and they have not been able to deliver them!! Can't do it. Can't them to the post office, can't get them shipped. NO problem taking my money though!!! VERY frustrated. Customer service for the most part was sub par, even though I got one refund on the shoes that "weren't able to be delivered." This is over three weeks of hassle, almost $200, and NO SHOES!!!!!!!!!!! Do not order from this company. Clearly I wish I had read these reviews on Trustpilot before. I mean, seriously, how hard is this???

Beware can't fulfill order I placed an order for boots and got a confirmation that it had shipped and then....nothing. 6 days after I should have received the order I reviewed the UPS tracking and it said the shipment had been canceled. After 30 minutes on the phone with them, Zappos did nothing, they said they couldn't get the original package to me, they had no more stock of my item, didn't offer me a different color of the same item even though many other sites had it in stock. I got a refund and disabled my Zappos account as I won't be using them again.

32% negative reviews on Zappos 32% negative reviews on Zappos. That's horrible. And this is a Amazon company. Hey Zappos, USPS shipping sucks and just cost ANOTHER customer. I'm sick of waiting 10+ days for a item that ships from a adjoining state. Zappos you just got ZAPPED !