Beware can't fulfill order I placed an order for boots and got a confirmation that it had shipped and then....nothing. 6 days after I should have received the order I reviewed the UPS tracking and it said the shipment had been canceled. After 30 minutes on the phone with them, Zappos did nothing, they said they couldn't get the original package to me, they had no more stock of my item, didn't offer me a different color of the same item even though many other sites had it in stock. I got a refund and disabled my Zappos account as I won't be using them again.

Customer service was great … Maria in Customer service department was great! I reached out via chat option, and she was able to help me out and fix my issue within 5 minutes. Great service, you normally don’t come across such stellar service with online retailers. I will be ordering again and Maria deserves a shout out for being so friendly and knowledgeable.

32% negative reviews on Zappos 32% negative reviews on Zappos. That's horrible. And this is a Amazon company. Hey Zappos, USPS shipping sucks and just cost ANOTHER customer. I'm sick of waiting 10+ days for a item that ships from a adjoining state. Zappos you just got ZAPPED !

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!

Support Zappos doesn't solve the problem I am a long-time Zappos customer and have purchased a lot of clothing and shoes from them and have never had a problem with this store. But recently I noticed that the delivery times do not correspond to the information stated during checkout. The delivery date also changes at the time of order. Lately, the customer support service has not been solving problems at all! I sent reviews about my orders, but I was never credited with VIP points, even though I am a VIP customer. I contacted the support chat, the operator promised to manually credit me with a $2 bonus. The next day I discovered that the operator had converted 200 VIP points from my account into $2. That is, my account had 895 points, but it became 695 points + $2 bonus, although it should have been 895 points + $2 bonus. I contacted support again and during the conversation the operator simply ended the dialogue by closing the window, without solving my problem. This went on several times. I am very upset by this attitude and I think I will no longer shop at this store.