Fast delivery and easy returns I've been a long-time Zappos customer and have always been happy with their service. Returns have been easy. And since Zappos became associated with Amazon I receive priority shipment speed that's usually 2 business days. Their selection is expansive and they maintain a sufficient inventory to ensure that my style and shoe size is available. The negative reviews on Trustpilot are completely at odds with my experience. As a long time customer I've never once experienced a problem with Zappos. They've been great and I wouldn't think of getting my shoes elsewhere.

Zappos return policy has changed drastically… Zappos policy has changed drastically for the worse. I got an obnoxious email threatening my return privileges despite the fact that I did keep several of the shoes I had ordered. I had a toe infection (and lost my big toenail) for over a year, which made it hard for me to find a comfortable shoe, so the returns were due to that. Zappos used to be known for their 365 day free return policy, but no more. Just an ordinary and pretty unfeeling company now, like most others. Beware!

Won't get zapped again It's been a couple of years, maybe since I've ordered from Zappos. Wow! What a difference. Unfortunately for Zappos and the customers they try to purchase from Zappos. I have not yet spoke to a live person and I've been on the hold five times for a total of an hour and a half. I guess customer service management is not read the reviews, or reach out? You know the fantastic thing about hitting your head against the wall when you stop. It doesn't hurt anymore. Zappos is the concrete wall. Thank you Birkenstock you have customer service.

Horrible Horrible! Slow shipping ! VIP is a joke. Site changes delivery dates after you place an order. Slow refunds due to returning to many shoes. Weren’t they a shoe company? Isn’t that what you do ? Try on and return if they don’t fit? Everyone refunds upon return scan now. Shop elsewhere for faster shipping and returns and better customer service

Customer service was great … Maria in Customer service department was great! I reached out via chat option, and she was able to help me out and fix my issue within 5 minutes. Great service, you normally don’t come across such stellar service with online retailers. I will be ordering again and Maria deserves a shout out for being so friendly and knowledgeable.