Ordered a Helly Hansen Jacket from… Ordered a Helly Hansen Jacket from Zappos. Received a Sweatshirt instead in poor packaging. Contacting them they expected me to provide new packaging for return etc. Not to mention its my time to fix their error. Gave ZAPPOS a chance, mistake I made, will not happen again. ZAPPOS - never shop there! They do not care about customers and they do not live up to the mistakes they make. BAD BUSINESS!

Fast delivery and easy returns I've been a long-time Zappos customer and have always been happy with their service. Returns have been easy. And since Zappos became associated with Amazon I receive priority shipment speed that's usually 2 business days. Their selection is expansive and they maintain a sufficient inventory to ensure that my style and shoe size is available. The negative reviews on Trustpilot are completely at odds with my experience. As a long time customer I've never once experienced a problem with Zappos. They've been great and I wouldn't think of getting my shoes elsewhere.

Beware can't fulfill order I placed an order for boots and got a confirmation that it had shipped and then....nothing. 6 days after I should have received the order I reviewed the UPS tracking and it said the shipment had been canceled. After 30 minutes on the phone with them, Zappos did nothing, they said they couldn't get the original package to me, they had no more stock of my item, didn't offer me a different color of the same item even though many other sites had it in stock. I got a refund and disabled my Zappos account as I won't be using them again.

This company is horrible. This company is horrible. I ordered two different shoes at two different times and they have not been able to deliver them!! Can't do it. Can't them to the post office, can't get them shipped. NO problem taking my money though!!! VERY frustrated. Customer service for the most part was sub par, even though I got one refund on the shoes that "weren't able to be delivered." This is over three weeks of hassle, almost $200, and NO SHOES!!!!!!!!!!! Do not order from this company. Clearly I wish I had read these reviews on Trustpilot before. I mean, seriously, how hard is this???

Ordered shoes 2 weeks ago from zappos… We had initially ordered from zappos of Amazon and that did not work out so well. Reordered through zappos themselves and customer service was great!!