I ordered a pair of sneakers I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them. Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice . No text no email, no change in order status. If I never called them I'd be looking for a truck each day. Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

32% negative reviews on Zappos 32% negative reviews on Zappos. That's horrible. And this is a Amazon company. Hey Zappos, USPS shipping sucks and just cost ANOTHER customer. I'm sick of waiting 10+ days for a item that ships from a adjoining state. Zappos you just got ZAPPED !

This company is horrible. This company is horrible. I ordered two different shoes at two different times and they have not been able to deliver them!! Can't do it. Can't them to the post office, can't get them shipped. NO problem taking my money though!!! VERY frustrated. Customer service for the most part was sub par, even though I got one refund on the shoes that "weren't able to be delivered." This is over three weeks of hassle, almost $200, and NO SHOES!!!!!!!!!!! Do not order from this company. Clearly I wish I had read these reviews on Trustpilot before. I mean, seriously, how hard is this???

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!

Terrible Customer Service Received message saying there was problem with my PayPal payment. Tried to contact them by online chat to find out what the problem was since it was hard to see how something went wrong with PayPal. Due to an apparent language barrier, they could not or would not answer any of my directly asked questions and were actually kind of rude. If they get your order right, you may not have any problems, but if they get something wrong, you are in trouble.