Zappos is not Zappos anymore Zappos is not Zappos anymore. They have sent us USED shoes! This pair smelled like feet when we opened the box and the bottoms of the shoes were dirty and there was a scuff on the side. They apparently have a policy of re-shelving returned products that are ‘like new’ but I’m not sure how they define ‘like new’ or why they think they can sell worn items at the same price as new. We used to buy from them because customer service was amazing, now I’m just grossed out.

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!

Do not buy hats from Zappos! I have received 2 Melin hats in the past week that were squished flat in individual paper mailing envelopes. As a result the front panels were creased and unwearable. After the first hat was received in a similar fashion, the customer service rep confirmed the replacement hat would shipped in a box. Obviously that did not happen. Not going take the risk and try a third time. Will make my purchase elsewhere.

Amazon bought and destroyed This was a good company until Amazon bought it and destroyed it. I would not do business again with them if my life depended on it. Ordered a pair of coach shoes with a promised delivery date and they just vanished in shipping saying nothing but shipment delay. Kept telling me it’ll show up, it’ll show up, it’ll show up 2 1/2 weeks later I’m still waiting and had to literally dispute it with PayPal and my credit card to resolve. They became a scam company just like Amazon their parent company. Anything Amazon touches they poison

Terrible Customer Service Received message saying there was problem with my PayPal payment. Tried to contact them by online chat to find out what the problem was since it was hard to see how something went wrong with PayPal. Due to an apparent language barrier, they could not or would not answer any of my directly asked questions and were actually kind of rude. If they get your order right, you may not have any problems, but if they get something wrong, you are in trouble.