Zappos is not Zappos anymore Zappos is not Zappos anymore. They have sent us USED shoes! This pair smelled like feet when we opened the box and the bottoms of the shoes were dirty and there was a scuff on the side. They apparently have a policy of re-shelving returned products that are ‘like new’ but I’m not sure how they define ‘like new’ or why they think they can sell worn items at the same price as new. We used to buy from them because customer service was amazing, now I’m just grossed out.

Do not buy hats from Zappos! I have received 2 Melin hats in the past week that were squished flat in individual paper mailing envelopes. As a result the front panels were creased and unwearable. After the first hat was received in a similar fashion, the customer service rep confirmed the replacement hat would shipped in a box. Obviously that did not happen. Not going take the risk and try a third time. Will make my purchase elsewhere.

This company is horrible. This company is horrible. I ordered two different shoes at two different times and they have not been able to deliver them!! Can't do it. Can't them to the post office, can't get them shipped. NO problem taking my money though!!! VERY frustrated. Customer service for the most part was sub par, even though I got one refund on the shoes that "weren't able to be delivered." This is over three weeks of hassle, almost $200, and NO SHOES!!!!!!!!!!! Do not order from this company. Clearly I wish I had read these reviews on Trustpilot before. I mean, seriously, how hard is this???

Beware can't fulfill order I placed an order for boots and got a confirmation that it had shipped and then....nothing. 6 days after I should have received the order I reviewed the UPS tracking and it said the shipment had been canceled. After 30 minutes on the phone with them, Zappos did nothing, they said they couldn't get the original package to me, they had no more stock of my item, didn't offer me a different color of the same item even though many other sites had it in stock. I got a refund and disabled my Zappos account as I won't be using them again.

Won't get zapped again It's been a couple of years, maybe since I've ordered from Zappos. Wow! What a difference. Unfortunately for Zappos and the customers they try to purchase from Zappos. I have not yet spoke to a live person and I've been on the hold five times for a total of an hour and a half. I guess customer service management is not read the reviews, or reach out? You know the fantastic thing about hitting your head against the wall when you stop. It doesn't hurt anymore. Zappos is the concrete wall. Thank you Birkenstock you have customer service.