Amazon bought and destroyed This was a good company until Amazon bought it and destroyed it. I would not do business again with them if my life depended on it. Ordered a pair of coach shoes with a promised delivery date and they just vanished in shipping saying nothing but shipment delay. Kept telling me it’ll show up, it’ll show up, it’ll show up 2 1/2 weeks later I’m still waiting and had to literally dispute it with PayPal and my credit card to resolve. They became a scam company just like Amazon their parent company. Anything Amazon touches they poison

Horrible Horrible! Slow shipping ! VIP is a joke. Site changes delivery dates after you place an order. Slow refunds due to returning to many shoes. Weren’t they a shoe company? Isn’t that what you do ? Try on and return if they don’t fit? Everyone refunds upon return scan now. Shop elsewhere for faster shipping and returns and better customer service

Agree Zappos Is Not the Same It used to be that Zappos offered overnight shipping. The last time I ordered, they could not manage this. Customer service was quite poor on a phone call at the holiday season. I needed a new QR code so I could drop the shoes off at a Whole Foods store. The one I'd received by email wasn't readable. The person helping me on the phone had no idea how to communicate. When I went to Whole Foods to drop the return with the QR code I was sent, I was informed it was a code for a return at a UPS store. At UPS, I was unable to make the return without a shipping box. I was in a hurry and had to pay them to do it. What a pain in the neck.

I ordered a pair of sneakers I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them. Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice . No text no email, no change in order status. If I never called them I'd be looking for a truck each day. Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

Not sure why bad ratings Not sure why bad ratings. Isn't hurting Zappos in least bit. Probably bots trying to influence. So let me change the tide. Good company, solid product offering, good support and fast shipping. There!