32% negative reviews on Zappos 32% negative reviews on Zappos. That's horrible. And this is a Amazon company. Hey Zappos, USPS shipping sucks and just cost ANOTHER customer. I'm sick of waiting 10+ days for a item that ships from a adjoining state. Zappos you just got ZAPPED !

Do not buy hats from Zappos! I have received 2 Melin hats in the past week that were squished flat in individual paper mailing envelopes. As a result the front panels were creased and unwearable. After the first hat was received in a similar fashion, the customer service rep confirmed the replacement hat would shipped in a box. Obviously that did not happen. Not going take the risk and try a third time. Will make my purchase elsewhere.

Zappos is not Zappos anymore Zappos is not Zappos anymore. They have sent us USED shoes! This pair smelled like feet when we opened the box and the bottoms of the shoes were dirty and there was a scuff on the side. They apparently have a policy of re-shelving returned products that are ‘like new’ but I’m not sure how they define ‘like new’ or why they think they can sell worn items at the same price as new. We used to buy from them because customer service was amazing, now I’m just grossed out.

Fast delivery and easy returns I've been a long-time Zappos customer and have always been happy with their service. Returns have been easy. And since Zappos became associated with Amazon I receive priority shipment speed that's usually 2 business days. Their selection is expansive and they maintain a sufficient inventory to ensure that my style and shoe size is available. The negative reviews on Trustpilot are completely at odds with my experience. As a long time customer I've never once experienced a problem with Zappos. They've been great and I wouldn't think of getting my shoes elsewhere.

I ordered a pair of sneakers I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them. Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice . No text no email, no change in order status. If I never called them I'd be looking for a truck each day. Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.