Ordered shoes 2 weeks ago from zappos… We had initially ordered from zappos of Amazon and that did not work out so well. Reordered through zappos themselves and customer service was great!!

Do not buy hats from Zappos! I have received 2 Melin hats in the past week that were squished flat in individual paper mailing envelopes. As a result the front panels were creased and unwearable. After the first hat was received in a similar fashion, the customer service rep confirmed the replacement hat would shipped in a box. Obviously that did not happen. Not going take the risk and try a third time. Will make my purchase elsewhere.

Won't get zapped again It's been a couple of years, maybe since I've ordered from Zappos. Wow! What a difference. Unfortunately for Zappos and the customers they try to purchase from Zappos. I have not yet spoke to a live person and I've been on the hold five times for a total of an hour and a half. I guess customer service management is not read the reviews, or reach out? You know the fantastic thing about hitting your head against the wall when you stop. It doesn't hurt anymore. Zappos is the concrete wall. Thank you Birkenstock you have customer service.

Fast delivery and easy returns I've been a long-time Zappos customer and have always been happy with their service. Returns have been easy. And since Zappos became associated with Amazon I receive priority shipment speed that's usually 2 business days. Their selection is expansive and they maintain a sufficient inventory to ensure that my style and shoe size is available. The negative reviews on Trustpilot are completely at odds with my experience. As a long time customer I've never once experienced a problem with Zappos. They've been great and I wouldn't think of getting my shoes elsewhere.

Terrible company and they are slick… Terrible company and they are slick scammers! They denied my job Amazon to cover my timberland boots. Totally within the budget. They want you to buy bs and guess what?? Under that crappy shoe program, almost every single pair was double or triple the allotted budget. So basically they wanted my employers $$$ and my $$$. My boots were garbage and felt like high-heeled shoes. Dishonest business practices. Please folks, just go to a more reputable shoe company. They are truly trash!