I clicked on on the add for Lumi from… I clicked on on the add for Lumi from Instagram. I took their clothing quiz and then it asked me.to join for $6.99. I agreed. After paying it asked if I wanted to add other services for an additional charge. I said no. After getting through those prompts it created an appt for me to visit with a stylist. I set my appt and then checked my email. They charge me for all the services I said No to and it will not let me log into my account to cancel. They are not responding to me emails and nowni have to dispute charges with PayPal.

NEVER shop here It says the shipping would take 5-7 days, I ordered on September 18 and it is now October 6. I emailed them after two weeks three separate times before they told me “it was in production and has an estimated 1-2 weeks turnaround” this is false advertising on their website. I didn't even get an answer for how long production would take. This was supposed to be for my Halloween costume which is why I am so frantic about time. I have NEVER written a yelp review but my experience was so horrific I had to share. They have the exact same outfit on Etsy for half the price too.

Misleading rip-off Misleading. Doesn’t state it’s a subscription service. Leads you to believe you’re paying .99 for a fashion recommendation and then charges you $35. Reached out IMMEDIATELY to say I didn’t want a subscription service but they kept my money. Never received fashion advice, no clothing. NOTHING. I was robbed of $35!!!!

Fragile fabric, AWFUL customer service Fragile fabric, HORRIBLE customer service. The piece I got was basically falling apart the second we took it out of the package so I thought, I'll try to get a new one that is less fragile before an upcoming festival. Refunds not accepted. They gave me store credit but took so long to get back to me that the festival I bought it for had already passed. I sent my original piece back to them already so I couldn't even wear that one. Do NOT buy from them please.

Complete scam. After deciding to give it a try, I submitted my credit card info. Since my card went through (and now that it has been charged for a second time), I have never been able to use the service. I have never even been able to successfully login (on my phone or on a computer). I am constantly given a message that I don't have an account when I try to login, or to reset my password. I requested a refund and after several refusals was told: "Please be advised that in accordance with our money-back policy the “Money-back guarantee” does not apply to the following cases: Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc.)." What about when I pay for a service and never receive it? Complete scam.