thelumishop.com

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1.70
Based on 20 Reviews

5

15.00%

4

0.00%

3

0.00%

2

10.00%

1

75.00%
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Melissa E.
GB

DO NOT ORDER FROM HERE I tried to support this business by purchasing and sending an email of encouragement for their awesome designs. I placed an order on May 30th and and my order hasn’t even been shipped out yet. Their website/Instagram claimed that they ship out orders within 3-5 days. (Today, June 12th, they removed it from both locations) On top of paying for a outfit that was $119, I paid for first class shipping to have it in time for a rave I was going to. I emailed them about my order and the person that responded, (Lori) said that they will ship it out tomorrow and I should have it by that Friday. Well, it never came and my order never shipped out. They’re super active on social media but can’t respond to my emails or Dms until 4-5 days later. Stay away from this website, it almost seems like a scam. I went ahead and contacted my credit card company to dispute the charge and sent them over all the details. It’s such a hassle, honestly look elsewhere to buy clothes. It’s such a shame, I support all small businesses but this was such a let down.

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Brittney Casper
GB

Don’t waste your time or money The advertisements are misleading, the “stylist” session looks like randomly generated outfits out of a magazine, the outfits provided do not fit the survey I submitted or results I was seeking. I spent money to only be able to message with someone via chat. I thought it was going to be a 1:1 stylist video call so they could physically see me and understand my style as an individual. I spent money for no reason at all and got nothing out of it. It was a complete waste of time and money. 0 stars.

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HP
GB

Complete scam. After deciding to give it a try, I submitted my credit card info. Since my card went through (and now that it has been charged for a second time), I have never been able to use the service. I have never even been able to successfully login (on my phone or on a computer). I am constantly given a message that I don't have an account when I try to login, or to reset my password. I requested a refund and after several refusals was told: "Please be advised that in accordance with our money-back policy the “Money-back guarantee” does not apply to the following cases: Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc.)." What about when I pay for a service and never receive it? Complete scam.

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Lily Walker
GB

NEVER shop here It says the shipping would take 5-7 days, I ordered on September 18 and it is now October 6. I emailed them after two weeks three separate times before they told me “it was in production and has an estimated 1-2 weeks turnaround” this is false advertising on their website. I didn't even get an answer for how long production would take. This was supposed to be for my Halloween costume which is why I am so frantic about time. I have NEVER written a yelp review but my experience was so horrific I had to share. They have the exact same outfit on Etsy for half the price too.

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Tasha
AE

If i can use -100 stars I would If i can use -100 stars I would. The biggest scam. I placed an order over a month ago and paid more for shipping than the actual item for express delivery. My item is showing still as confirmed and I have sent several emails and no response. Please please please do not buy from this website as you will never see your product.

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