Whoops! Dumb me! I filled out a questionnaire on line and paid .99 for a response. I never got what I expected and consequently found out I had unknowingly signed up for a $49.99 monthly subscription! I asked for a refund, but was denied as a “reason” for a refund is NOT “that you did not realize a trial would lead to a subscription”!! So - beware!

Used to be great, now they just take your $$ They used to be great! I purchased online items from them in 2018 and 2019 and received my items without any issues and I'd see their items sold at stalls at festivals. This year (2021) I went on their website and ordered more stuff near the end of May. I never received my items at the end of July. I tried contacting the shop twice via email and then went on their Instagram page and saw that tons of other customers are experiencing the same issue but have been waiting LONGER for their items and haven't been able to contact the shop either with some people waiting 8 months for a refund. I've had to dispute the charge with my bank and am hoping I get my money back.

If I could give ZERO STARS I WOULD!! If I could give ZERO STARS I WOULD!! What a horrible company man, I ordered from their “ready to ship” section, 6 days later I reached out only to find out “the fabric ran out” it took me reaching out to find out not even them contacting me?? And then having the audacity to tell me I CANT GET A REFUND FOR AN ISSUE ON THEIR END?? A total SCAM!!!! How did the fabric run out if the item was listed under “ready to ship” they just take your money!! And then tried to bribe me haha! Will never ever support this company again

Art piece I got was rubbish Art piece I got was rubbish. On letting Lumi know, the response was “shake” the art piece to get smaller bubbles. Made no difference really. Sand falls in one minute Evelyn “unimaginatively” My light failed to work and despite being told it would be “investigated with the supplier” (hate to tell you Lumi but you sold the item to me, it’s YOYR problem. After a month of nothing I contacted them and the story changed. Do not trust this mob. You will be wasting your money on a cheap product. Go elsewhere.

Worst customer service EVER I ordered my items with ample time to arrive by New Years Eve and was given a 7 business day shipping time. Instead, nothing arrived by the 7th day so I reached out via email. Their support team proceeded to tell me they don’t have my items in stock and offered me a different set of items that I was not interested in but they shipped them anyways. When I asked for a refund they refused and only offered store credit. Plus, my other items didn’t arrive until too late for the holiday. I will be submitting a consumer report on this sketchy company.