Sierra Jarnagin
GBWorst customer service EVER I ordered my items with ample time to arrive by New Years Eve and was given a 7 business day shipping time. Instead, nothing arrived by the 7th day so I reached out via email. Their support team proceeded to tell me they don’t have my items in stock and offered me a different set of items that I was not interested in but they shipped them anyways. When I asked for a refund they refused and only offered store credit. Plus, my other items didn’t arrive until too late for the holiday. I will be submitting a consumer report on this sketchy company.
Melissa E.
GBDO NOT ORDER FROM HERE I tried to support this business by purchasing and sending an email of encouragement for their awesome designs. I placed an order on May 30th and and my order hasn’t even been shipped out yet. Their website/Instagram claimed that they ship out orders within 3-5 days. (Today, June 12th, they removed it from both locations) On top of paying for a outfit that was $119, I paid for first class shipping to have it in time for a rave I was going to. I emailed them about my order and the person that responded, (Lori) said that they will ship it out tomorrow and I should have it by that Friday. Well, it never came and my order never shipped out. They’re super active on social media but can’t respond to my emails or Dms until 4-5 days later. Stay away from this website, it almost seems like a scam. I went ahead and contacted my credit card company to dispute the charge and sent them over all the details. It’s such a hassle, honestly look elsewhere to buy clothes. It’s such a shame, I support all small businesses but this was such a let down.
Carlton Ivy
GBFragile fabric, AWFUL customer service Fragile fabric, HORRIBLE customer service. The piece I got was basically falling apart the second we took it out of the package so I thought, I'll try to get a new one that is less fragile before an upcoming festival. Refunds not accepted. They gave me store credit but took so long to get back to me that the festival I bought it for had already passed. I sent my original piece back to them already so I couldn't even wear that one. Do NOT buy from them please.
Patty Rubio
GBI got the moonshine goddess sequin set… I got the moonshine goddess sequin set for DayTrip and I loved it!!! I order from the ready to ship section and got my outfit within 3 days! Can’t wait to get another fit for hard summer!!
TTL
GBUsed to be great, now they just take your $$ They used to be great! I purchased online items from them in 2018 and 2019 and received my items without any issues and I'd see their items sold at stalls at festivals. This year (2021) I went on their website and ordered more stuff near the end of May. I never received my items at the end of July. I tried contacting the shop twice via email and then went on their Instagram page and saw that tons of other customers are experiencing the same issue but have been waiting LONGER for their items and haven't been able to contact the shop either with some people waiting 8 months for a refund. I've had to dispute the charge with my bank and am hoping I get my money back.