Misleading rip-off Misleading. Doesn’t state it’s a subscription service. Leads you to believe you’re paying .99 for a fashion recommendation and then charges you $35. Reached out IMMEDIATELY to say I didn’t want a subscription service but they kept my money. Never received fashion advice, no clothing. NOTHING. I was robbed of $35!!!!

I clicked on on the add for Lumi from… I clicked on on the add for Lumi from Instagram. I took their clothing quiz and then it asked me.to join for $6.99. I agreed. After paying it asked if I wanted to add other services for an additional charge. I said no. After getting through those prompts it created an appt for me to visit with a stylist. I set my appt and then checked my email. They charge me for all the services I said No to and it will not let me log into my account to cancel. They are not responding to me emails and nowni have to dispute charges with PayPal.

Don’t waste your time or money The advertisements are misleading, the “stylist” session looks like randomly generated outfits out of a magazine, the outfits provided do not fit the survey I submitted or results I was seeking. I spent money to only be able to message with someone via chat. I thought it was going to be a 1:1 stylist video call so they could physically see me and understand my style as an individual. I spent money for no reason at all and got nothing out of it. It was a complete waste of time and money. 0 stars.

Art piece I got was rubbish Art piece I got was rubbish. On letting Lumi know, the response was “shake” the art piece to get smaller bubbles. Made no difference really. Sand falls in one minute Evelyn “unimaginatively” My light failed to work and despite being told it would be “investigated with the supplier” (hate to tell you Lumi but you sold the item to me, it’s YOYR problem. After a month of nothing I contacted them and the story changed. Do not trust this mob. You will be wasting your money on a cheap product. Go elsewhere.

I brought an outfit for my girlfriend I brought an outfit for my girlfriend. She's been a fan of their style for a long time but hasn't had the money to splurge on it so I went ahead and surprised her on her birthday which was a week before edc 2023. I ordered it a month ahead and received it within the week. She felt and looked absolutely gorgeous and got so many compliments from people so it was really worth it