thelumishop.com

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1.70
Based on 20 Reviews

5

15.00%

4

0.00%

3

0.00%

2

10.00%

1

75.00%
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Brittney Casper
GB

Don’t waste your time or money The advertisements are misleading, the “stylist” session looks like randomly generated outfits out of a magazine, the outfits provided do not fit the survey I submitted or results I was seeking. I spent money to only be able to message with someone via chat. I thought it was going to be a 1:1 stylist video call so they could physically see me and understand my style as an individual. I spent money for no reason at all and got nothing out of it. It was a complete waste of time and money. 0 stars.

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Karen Tovar
GB

Whoops! Dumb me! I filled out a questionnaire on line and paid .99 for a response. I never got what I expected and consequently found out I had unknowingly signed up for a $49.99 monthly subscription! I asked for a refund, but was denied as a “reason” for a refund is NOT “that you did not realize a trial would lead to a subscription”!! So - beware!

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HP
GB

Complete scam. After deciding to give it a try, I submitted my credit card info. Since my card went through (and now that it has been charged for a second time), I have never been able to use the service. I have never even been able to successfully login (on my phone or on a computer). I am constantly given a message that I don't have an account when I try to login, or to reset my password. I requested a refund and after several refusals was told: "Please be advised that in accordance with our money-back policy the “Money-back guarantee” does not apply to the following cases: Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc.)." What about when I pay for a service and never receive it? Complete scam.

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Amber Rose
GB

If I could give ZERO STARS I WOULD!! If I could give ZERO STARS I WOULD!! What a horrible company man, I ordered from their “ready to ship” section, 6 days later I reached out only to find out “the fabric ran out” it took me reaching out to find out not even them contacting me?? And then having the audacity to tell me I CANT GET A REFUND FOR AN ISSUE ON THEIR END?? A total SCAM!!!! How did the fabric run out if the item was listed under “ready to ship” they just take your money!! And then tried to bribe me haha! Will never ever support this company again

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Carlton Ivy
GB

Fragile fabric, AWFUL customer service Fragile fabric, HORRIBLE customer service. The piece I got was basically falling apart the second we took it out of the package so I thought, I'll try to get a new one that is less fragile before an upcoming festival. Refunds not accepted. They gave me store credit but took so long to get back to me that the festival I bought it for had already passed. I sent my original piece back to them already so I couldn't even wear that one. Do NOT buy from them please.

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