Sent coat back for exchange and… Sent coat back for exchange and replacement never turned up. Seems to be a common theme judging by reviews online - they must deliberately make their sizes too small so people return them and don't refund/send out exchanges. Tried every avenue to contact them with no response, do not buy from this shocking company your dog is better off without :)

TRADING AS Always Distribution LTD Fraudulent company also trading under Always Distribution Ltd registered at Company House under no 08771052 selling dog jackets of poor quality and when you request details for a return they fail to reply, when you return by registered signed post they accept the return but do not give you a refund. Disgusting way to behave. We are owed £41.94p since 19th December. DO NOT PURCHASE FROM THIS COMPANY - Total scam.

Fraudulent company Ordered my product well over 2 weeks ago now, still haven’t received confirmation or an update! I’ve emailed and wrote on the companies page and haven’t had a response but quick enough to take my money! Avoid this scamming company, will be on the phone to the bank tomorrow for fraud.

Good customer service Was too small. But the issue was quickly rectified by contacting me and doing an exchange. Good service

Ordered a coat from this company 6… Ordered a coat from this company 6 weeks ago and it never showed up. Sent several emails requesting an update or even some tracking details, all have been ignored and no response received.