Sent coat back for exchange and… Sent coat back for exchange and replacement never turned up. Seems to be a common theme judging by reviews online - they must deliberately make their sizes too small so people return them and don't refund/send out exchanges. Tried every avenue to contact them with no response, do not buy from this shocking company your dog is better off without :)

Awful company and experience with them! Our experience with this company has been completely awful, placed an order back in November and we returned it quite soon after receiving the order via the way they say to return items yet it's now the end of December and we haven't heard a thing from the company and no refund has been given! The material of the coat was awful for the price they charge, very cheap material, Joules is much better brand to try for a coat for your dog - Their coat here would do nothing for the dog, not even sure it would keep the dog warm let alone dry!

Ordered a coat from this company 6… Ordered a coat from this company 6 weeks ago and it never showed up. Sent several emails requesting an update or even some tracking details, all have been ignored and no response received.

Good customer service Was too small. But the issue was quickly rectified by contacting me and doing an exchange. Good service

Apologies - My earlier review was meant for the company using the details - Dog Face UK. I Ordered 2 x dog jumpers. Both were too small. I returned them recorded delivery. No refund, no replacements, no further contact. I sincerely apologise to the dogfacebrand.com for any bad publicity on my part.