Best part was the shipper Best part was the shipper , a third party from Poland. Fantastic. The worst part is communication. So cumbersome you can’t speak directly with seller. I had a very specific question about an antique dining table, and after four tries of misunderstanding (or language barrier), and days between answers, I just crossed my fingers and ordered. Also, it said I could make an offer, and I tried and tried, but could not make it work. I love the table, but I don’t think I will buy from them again.

Beau meuble, superbe service C’était la première fois que j'achète un meuble de qualité sur internet sans l’avoir vu en vrai, la première fois que je commande un meuble de l’étranger. J’ai longuement hésité. J’ai fait des testes: j’ai écrit au platform de Pamono posant des questions sur la livraison juste pour voir si ils étaient réactifs. Ils l’étaient. J’ai posé par la suite une question sur le meuble, sachant que ce serait au vendeur de répondre. Il m’a répondu tout de suite. La livraison a très bien fonctionné. Surtout, mon fauteuil des années 60 est un merveille. Je n’ai aucun regret et n’hésiterai pas à commander de nouveau sur le site Pamono.

Vendor experience I'm a vendor on Pamono, I was really excited to join, unfortunately that soon changed. 1. Zero communication, don't answer emails 2 The automatic product uploads very slow to non-existent 3 They change all your prices without any communication. 4. in our opinion, it's the worst marketplace for sellers

Personalized service I received personal communications when the first item I ordered turned out to be out of stock. The delivery arrived much faster than predicted and the driver was great. The furniture arrived in perfect condition and I love it.

Vintage Crystal Tower This was a gift to replace a vintage sculpture. Pamono’s customer service rep Christiane replied within a day to a few different emailed questions. She was very friendly and provided guidance and reassurance. It shipped from Germany, and it arrived in about a week. The original purchase time was also quickly processed. Most importantly, when it arrived, it was packaged perfectly and in great shape, the same as the quality photos they posted. Price was also fair and we are very pleased with Pamono’s quality service.