Dan
USThe website was very hard to use The website was very hard to use; several interactions were a struggle, and required repeated trial-and-error guesswork -- sometimes for more than an hour. Many error messages were obscure or unhelpful. Customer service was spotty, and never responded to half of my help requests. Some instructions and other help appeared to be for some previous version of the user interface, as they did not correspond to the current UI, and could not be followed as written.