No communication, appalling 'service' Don't buy from this company!!!!! I placed an order on Saturday and 1 hr 15mins later I sent a request to cancel it. I then followed this up with 3 more messages confirming my request to cancel and today, Tuesday at 11.50am I get an email saying it is dispatched. There is no way to contact them except by sending a message and they are based in Cyprus. Surely when a company starts a working week on a Monday morning they check their messages and if they did, they would have found 2 from me requesting cancellation. I have no intention of keeping this product if it gets delivered (if the company operates in such an appalling manner then their products must reflect this) and I will fight to get every penny they have taken returned to me.

Machine itself is so-so, horrible customer service The machine itself is ok, not the best, a bit noisy but does the job in a small space. However the customer service is also rubbish! My machine was leaking, they asked me to permanently put a coin between the bottom of the machine and the filter to stop the air gap. When I question that it is a faulty machine, they stopped responding all together! 6 emails in the last 5 weeks with not a single response. The company might as well just go scam people and sell them broken machines.

Evapolar sent my item to another continent then stopped replying to my emails. I have been in touch with Evapolar support for well over two months for a warranty claim. They admitted within a couple of days that I was eligible for a replacement, then took over a month to ship it to the wrong country (they shipped it to Chile, and I live in Portugal). That was a month ago, and they simply never replied to my emails again, even though I warned them immediately that the tracking number indicated it was posted to the wrong country.

Total scam Total scam. Purchased the Evachill, after 1 month suddenly stopped working. Tried to contact them multiple times to ask how to fix this but not even a reply.

Product stopped working after 3 weeks Product stopped working after 3 weeks. Their customer service I'd appalling, I was sending emails every couple days for an entire month with no response. Not a single phone number u can ring on the website. Ended up having to dispute it with my bank to get my money back. Do not buy from here...