Difficult to cancel subscription I ordered a 12 month subscription for my sister after I found out I would be an auntie! The products were decent. Some she really enjoyed, some she didn't really care for. The reason for the 3 star review is the immense difficulty with the process of cancelling the subscription. The subscription automatically renews on a month to month basis after the contract you sign up for is complete. (They do tell you this when you sign up). However, to cancel it involved phone calls and multiple emails. For the last 4 months I thought I had completed the process, but continued to be charged for the boxes. I am hoping this month I was successful. Fingers crossed.

Vanessa Review by Anonymous User Overall, we enjoyed the products given in our bump boxes. They had some nice monthly surprises and good brief articles sent to us weekly that aligned with my wife’s experiences. It was always nice to say “Yea I’m going through this exact thing”. A few of the products were a little bit of a letdown - and one box of prenatals that was sent to us were expired. We didn’t use them anyway, we always had our own, but still. Our disappointment was on the cancellation portion. Because we had our baby at 38.5 weeks, we didn’t need our last box and were charged $25 early cancellation fees. They offered to send us post baby boxes but we weren’t interested. It’s fun and we would subscribe again, just really annoyed at the cancellation fee and expired prenatal.

Caution Bump Box offers a great product. HOWEVER, my problem began when my 6 month subscription had ended. They continued to debit my card after the subscription period and after the baby was born. After several emails requesting the services to be terminated, I called the company to complain. I was told that you have to read the FINE PRINT. No matter which subscription period you choose, they will automatically renew you for a BitsyBox once your contract expires.( I initially read through all the info on the website and never saw this statement.) They refused to refund me the additional charges (even before the box was mailed). Just be aware what you are entering into.

Poor policies, be careful what you click Currently going back and forth with a "customer service agent" via email. There is no option on the phone to talk to anyone and they refuse to call when you request. I completed an insurance authorization for a breast pump. The website then said they will be in touch to let me know next steps. I did not receive anything from bumpbox and never completed an order. After a few days I completed an order through another company for another pump abd received it. While in the hospital I get another pump, from bump box. I reach out to tell them there has been a mistake and I have not placed this order and the pump needs to be returned. The agent insists I need to pay an ach fee of $15 to return it which is very highly questionable since I did not place an order or receive confirmation. Poor customer service. Poor communication. Poor website set up. Poor return policy. All around Poor poor poor. Debating submitting the account to my insurance and carrier as fraud.

Not a good subscription I've received several items that contain ingredients that aren't proven safe to use during pregnancy. The most recent item being herbal tea that contains camomile, which is not recommended for pregnant women. Other items I've found are pretty cheap and useless. Not worth the money.