I have been trying to cancel my bump… I have been trying to cancel my bump box since the second box! They do not reply nor answer the phone ! They keep taking money out my account and it’s no way to cancel! This is a scam and I do not recommend. Someone needs to reach out to me asap!! Highly disappointed because so many ppl ask me about you guys

Vanessa Review by Anonymous User Overall, we enjoyed the products given in our bump boxes. They had some nice monthly surprises and good brief articles sent to us weekly that aligned with my wife’s experiences. It was always nice to say “Yea I’m going through this exact thing”. A few of the products were a little bit of a letdown - and one box of prenatals that was sent to us were expired. We didn’t use them anyway, we always had our own, but still. Our disappointment was on the cancellation portion. Because we had our baby at 38.5 weeks, we didn’t need our last box and were charged $25 early cancellation fees. They offered to send us post baby boxes but we weren’t interested. It’s fun and we would subscribe again, just really annoyed at the cancellation fee and expired prenatal.

Auto Rwnewal Be mighty careful! They do not tell you the subscription automatically renews and they don't give a heads up you're about to renew. You just get an invoice when the 7th box is sent!

Poor policies, be careful what you click Currently going back and forth with a "customer service agent" via email. There is no option on the phone to talk to anyone and they refuse to call when you request. I completed an insurance authorization for a breast pump. The website then said they will be in touch to let me know next steps. I did not receive anything from bumpbox and never completed an order. After a few days I completed an order through another company for another pump abd received it. While in the hospital I get another pump, from bump box. I reach out to tell them there has been a mistake and I have not placed this order and the pump needs to be returned. The agent insists I need to pay an ach fee of $15 to return it which is very highly questionable since I did not place an order or receive confirmation. Poor customer service. Poor communication. Poor website set up. Poor return policy. All around Poor poor poor. Debating submitting the account to my insurance and carrier as fraud.

Cancelation fee's and low end products I don't think the products are up to a decent standard, but most of all, when I wanted to cancel early, there was a 25$ fee to cancel early. Not only were we dealing with a baby coming way early, but now a fee to cancel something we did not care for, and at this time they can't meet my needs for a baby born so early, so they charge me a fee. DON'T SIGN UP FOR THIS, IT'S A RIP OFF