Poor policies, be careful what you click Currently going back and forth with a "customer service agent" via email. There is no option on the phone to talk to anyone and they refuse to call when you request. I completed an insurance authorization for a breast pump. The website then said they will be in touch to let me know next steps. I did not receive anything from bumpbox and never completed an order. After a few days I completed an order through another company for another pump abd received it. While in the hospital I get another pump, from bump box. I reach out to tell them there has been a mistake and I have not placed this order and the pump needs to be returned. The agent insists I need to pay an ach fee of $15 to return it which is very highly questionable since I did not place an order or receive confirmation. Poor customer service. Poor communication. Poor website set up. Poor return policy. All around Poor poor poor. Debating submitting the account to my insurance and carrier as fraud.

Low Integrity Still waiting for my first box, but realizing I may have jumped the gun on the entire subscription (only 5 weeks along, terrified of miscarriage), I tried to cancel. GOODLUCK ya'll. $25 fee attached and the will offer you a million other options before allowing you to cancel. Every other subscription box I've gotten has an option under "my account" somewhere that allows you to just click a button and cancel - but when it comes to these guys you have to talk to a live person. It's super scammy to me - and sucks because if you do miscarry you may still have to receive these boxes full of reminders that you almost had a baby. Crap company - I would definitely recommend another baby box

Caution Bump Box offers a great product. HOWEVER, my problem began when my 6 month subscription had ended. They continued to debit my card after the subscription period and after the baby was born. After several emails requesting the services to be terminated, I called the company to complain. I was told that you have to read the FINE PRINT. No matter which subscription period you choose, they will automatically renew you for a BitsyBox once your contract expires.( I initially read through all the info on the website and never saw this statement.) They refused to refund me the additional charges (even before the box was mailed). Just be aware what you are entering into.

Cancelation fee's and low end products I don't think the products are up to a decent standard, but most of all, when I wanted to cancel early, there was a 25$ fee to cancel early. Not only were we dealing with a baby coming way early, but now a fee to cancel something we did not care for, and at this time they can't meet my needs for a baby born so early, so they charge me a fee. DON'T SIGN UP FOR THIS, IT'S A RIP OFF

0 customer service support, over priced products I was unimpressive with the 2 boxes I received. So I emailed them repeatedly to cancel my subscription. They never did. So I had to cancel my card. They've been sending me emails and texts to update my payment info. I've again messaged them to cancel my subscription. I'm not receiving or paying for any more boxes. Yet they continue harassing me, months later. The products aren't worth the cost and the customer service is nonexistent. 0 stars DO NOT WASTE YOUR MONEY