Thedrop.com sold me low quality product… Thedrop.com sold me low quality product which was expensive and it didn't even last a week. They did not honor the warranty, exchange or refund policy.

Most inconvenient company ever Literally ordered my items almost three weeks ago to date. Customer service is near non existent. Emailed and chatted and also called multiple times about three skate boards I ordered. I got one board but still haven’t got my two other ones smh. Got a email saying they are behind so it will be another 7-10 business days. It’s been longer than that. Knew I should’ve went with my gut instance and ordered else where.

By far my worst online shopping… By far my worst online shopping experience to date. I've tried to call, message and email many times to cancel my order (120.00 dollars hasn't shipped in 8 days). No way to contact them so I literally got robbed by someone on the internet. Do not spend money with these literal thieves. They also blocked me on Instagram because I asked about my order on a public post. So upsetting.

They never answer their customer… They never answer their customer service phone number, they are not official retailers for the brands they market nor do they keep these products they promoted in stock they just drop ship from friends shops and brands they are in contact with. The owner lives in Las Vegas but nobody in Las Vegas knows of this brand or person, there are talk of another The Drop in Las Vegas but they are not connected with each other

Well done The Drop! I was a little hesitant to order after seeing the reviews but decided to give it a shot and it was worth it for for sure. I placed my order and within a couple minutes received an email notification then a few minutes later an email that the order was processed. The next morning I woke up to an email with my tracking code and received my hat in a well packaged box. I was worried they might throw it in a bag but it was packed well to keep the hat shape. Well done TheDrop.com, you will have my business in the future for sure!