Horrible experience Horrible experience, I received my bike a month ago, pieces missing, paint peeling off, wrong size seat stem. I called 3 x and a email. Finally talked to Chris, he assured me all parts will ship 9-28, never happened, called again, talked to Chris waiting for guys in shipping to give him info. 3 calls later and no receipt of promised tracking email, today is 10-7-20 still no parts as promised. This company needs to get their act together I was going to buy my wife and kids a custom bike from Villy, NO WAY.!!

Awesome Bikes! We bought 2 bikes after seeing Fleetwood show them on Shark Tank. While ST peeked our interest, once we got to Villy's website and started working with their team, that's when we were hooked. Overall, the design process (through the website) was a breeze. They arrived looking great. The install process was easy as pie. We used the guide and the online video to quickly put our bikes together. We even had some follow-up dialog with the folks at Villy. Nothing big and mostly virtual, but every interaction was great. Fleetwood even picked up the phone; it's always cool when the owner is engaged. Of paramount import, we love our Villy Customs. They look great and ride smooth. We ride them around our neighborhood all the time. They still get looks. As we've already done on several occasions, we highly recommend Villy Customs.

I love my bike!!!!! The ordering experience was so easy and the customer service is second to none! I love my bike and just might order another one in another color!! Oh and soooo happy I got the basket!!! Thank you so much for getting me back riding again!!!

Make each day a VILLY DAY! I was immediately captivated by this company, this product and founder, the very first time I saw him on Shark Tank. The second viewing of Shark Tank and the bicycle caused me to immediately open the website and 'build & buy' my very own VILLY DAY bike!

Had damage in shipment Box arrived with damage. Called Villy and they got to the (FedEx) The box was picked up the next day and returned to Villy. Villy immediately replaced the damaged parts and shipped the bike back. The entire turnaround took less than 7 days. They are excellent to deal with on the phone and followed-up with calls to keep us informed. I highly recommend Villy Custom Bike. My wife loves new bike and gets lots of comments when she is out riding the green-way through the parks.