Save yourself the hassle and shop elsewhere. Ordered a Ortovox avalanche airbag pack a while back and after using it during a ski season, sent it back so that it could be serviced. All went well and they told me that they had it back in their hands ready to be returned to me. However, I have heard nothing from them since and no phones are being answered, no emails have been replied to and i just can't seem to get hold of them almost 9 MONTHS after they received the pack for servicing. This is an expensive and extremely important piece of kit that is a necessity for my job and so you can see my frustration of not having it after already having to go one winter without it causing me to be unable to do certain aspects of my job. Wish I could say better things about the company as they were great in the past (I've even recommended them to friends who have used them for large orders) however they are now an extremely poor company to deal with and I would never recommend them.

Terrible. DO NOT USE THEM I ordered some piste signs in OCTOBER for a Christmas present and after MONTHS of chasing and being fobbed off, they were delivered in MARCH. They were the wrong size, wrong type and were rubbish. I called to complain and was told that the hand painting 'added atmosphere' - they look like a 10 year old painted them for a school project. I returned them and then had to chase AGAIN to get a refund. DO NOT USE THESE CLOWNS.

Very helpful and knowledgeable, highly recommended. Great help when I needed a specific item by the next day, and more than happy to give general help and advice. Great personal service, and v competitive prices. Will be my first choice for ski equipment in future.