Terrible My order never arrived, even after accepting that I'd have to wait three weeks. I was subsequently offered it at another time, but yet again was let down! I asked for a refund and it would appear this I also going to take a long time!

HONEST, RELIABLE, BEST BARGAIN ON THE WEB. I looked around the web for a LAZER WASP Air Time Trial Helmet at a bargain price, they normally retail between £289 and 299, very expensive indeed. I stumbled upon KOO BIKES who were advertising the helmet at £162.49, a mssive saving. I looked around but couldn't find a company that could match this. Just when I thought the price was cheap enough I signed up to their mailing list and received a code through for another 10% off, bringing the final price down to £146.24. so I paid with Mastercard. I then became worried after reading some of the horribe reviews on trust pilot and emailed Koo Bikes a couple of times with no reply, so I telephoned Koo Bikes, I spoke with Jemma Grant who put me at ease saying the helmet was posted (despite the website saying progressing) and that it should arrive in a day or two. The helmet arrived via standard Royal Mail delivery (no tracking).She stated the issues with their I.T. were down to a lightning strike some time ago, and that their systems were still not perfect. My concerns were not needed, the helmet arrived and was perfect, in a beautiful lazer box with spare visor and bag. One of the best cycling bargains I have ever had. I would recomend to a friend. If you feel uneasy why not phone the company, they will put your mind at ease. Even add signed for recorded delivery for extra piece of mind. But don't be put off by the other reviews. As for their IT, again whilst on the phone why not ask for an email address that is working for correspondence.

Terrible, scammers. Absolutely appalling service. Took 2 weeks for them to tell me item ordered wasn't actually in stock, yet item is still listed for sale. 3 weeks aftet purchase I have no refund. They will not reply to my emails. I contacted them on Facebook only to be blocked and have my messages deleted. I will be reporting Koo bikes to trading standards. Please refund my money you owe me. Check other reviews about Koo bikes to see many other similar cases, also check their Facebook to see many other complaints about items not received and money not refunded.

Unacceptable I bought an Helmet which was on sale almost 3 weeks ago, after I didnt receive anything I did sent an email and also gave them a call this week. First person I spoke on the phone ( (name)) was really helpful and said he will send a replacement as soon as possible but later I received an email from [name] who I believe a customer service assistant ( even I asked she didnt gave her title), she said she refunded my money and [name] was wrong about the stock levels ( which it was a complete LIE, I could still see their listings for the same product on their website, Ebay and Amazon. The truth is I bought the item for a really good price, most probably they made a mistake with pricing and they didnt want to sell me the item for that price, [name] might think she saved couple of pounds for her company but they lost a customer who spends hundreds of pounds a year for cycling equipment, shame... And I believe I am not the only one here experience the same issue... I dont recommend...

Lovely item, communication good, would use again I bought a bike helmet for my son - which I and my son are delighted with! Great quality product. I contacted Koo Bikes before I purchased to enquire about sizing and received a helpful reply. I got the helmet at sale price so was happy with that. I got free delivery also. Dispatch was slow, I had to contact Koo to ask where my item was. Again, I received a helpful reply and my item was shipped on an upgraded service as an apology. There was also confusion over a promotional discount but after I enquired I was refunded with no issues. Not the smoothest sale but a good customer service experience which I appreciate. Would use again