Is this a scam? Ordered a home gym a few weeks ago and I have reached out several times for an update on shipping. No response. I understand that due to Covid-19 shipments are delayed but some sort of communication needs to be given to the buyers. Do you have the equipment or not? If not, can you guarantee it in the upcoming few weeks? I'm about to call the better business bureau. You had no problem charging me and taking my money! Update: I have been contacted that the shipment is delayed into the New Year. Still no confirmation date of delivery yet. More to come.

Great choices, great service Our salesman was both knowledgeable and helpful. We chose to have our Inspire CS3 Cardio Strider seated elliptical delivered and setup and it was well worth the extra expense. The men who did the delivery and set up were very professional. I have serious mobility issues, and this elliptical has helped to strengthen my legs. I started out slowly and have worked up to 30 minutes per day. The seat is uncomfortable because it is not deep enough, but it is otherwise, a great machine.

I had nothing but a great experience… I had nothing but a great experience shopping at this exercise equipment store. The people were all very personable and helpful. I never felt pressured for one minute. I stopped in a couple times before committing to a nice home-elliptical machine that we now love. We bought a refurb machine, which ended up having a minor problem, so we contacted them and they came out and fixed it perfectly. No problem. Now we really love the machine and are using it regularly.

Great place to purchase a treadmill. It was time for a new treadmill so while looking around we stopped at Precor Home Fitness. They had a nice selection of equipment. The salesman took his time explaining the features of the various machines and had us try them to see which ones best fit our needs. He was very helpful and it was a great shopping experience. We purchased a Precor treadmill which was delivered and installed. They also removed our old treadmill.

I recently had a very disappointing… I recently had a very disappointing encounter with Precor's customer support, and I feel compelled to share my experience. After purchasing a Precor treadmill, I encountered several issues with the machine within the first few weeks. Naturally, I reached out to Precor's customer support seeking assistance and resolution. However, the entire process turned out to be incredibly frustrating and unhelpful. Firstly, getting through to a representative was a hassle. The wait times on the phone were absurdly long, and when I finally did speak to someone, they seemed disinterested and rushed. It was clear that they were following a script and had little knowledge beyond that. Secondly, the support staff lacked competence. I was hoping to get some troubleshooting advice or even schedule a technician to come and inspect the treadmill, but all I received were generic and unhelpful responses. They seemed unable to comprehend the specific issues I was encountering, let alone provide meaningful solutions. Moreover, the follow-up was practically non-existent. I was promised a call-back to discuss further steps, but it never happened. I ended up having to chase them multiple times, each time having to re-explain my situation to a different representative. Lastly, when it came to addressing the warranty coverage for the repairs, I encountered more hurdles. Precor's warranty process was convoluted and seemed designed to discourage customers from actually utilizing it. I was made to jump through hoops and provide excessive documentation, only to be denied coverage in the end. Overall, my experience with Precor's customer support was frustrating and left a lot to be desired. For a company that prides itself on quality fitness equipment, their after-sales support was shockingly inadequate. Dealing with them felt like a chore rather than a service. I'm deeply dissatisfied and would caution anyone considering a Precor purchase to think twice, especially if they value responsive and effective customer support.