Still Waiting... Placed an order online with Precor on May 30. It is now July 1st and still no word back from them on delivery status. Item was in stock when I placed order and received confirmation order that stated lead times were up to 10 days given the current environment (no problem with that). I have sent 3 emails to customer service and have received zero response! I have tried the online sales support chat and for the last 3 weeks I have been told I’m 4th on the allocation list and should expect delivery by end of the week.....another week and not even a peep. Unsure if Precor is always this bad through online ordering. Will think twice before ordering from them again. Worst customer service I’ve ever experienced for a product costing $2k+.

3 Months waiting for a Multifunctional… 3 Months waiting for a Multifunctional Inspire machine, when the initial lead time was 4 weeks. They keep saying next week, in few days, etc. They are not honest with customers. Even if you try to buy the same right now they will tell you the same lead time and same answers when they know it is not true. Asked for procedure to get refund in case I want it but they did not reply my question.

Terrible customer service ! Terrible customer service ! Our incline stopped working due to an error 6months after purchasing Precor treadmill ! It has been more than a year since then but they have been mailing parts to us instead of sending a technician here. Problem is their complicated programming that needs an expert technician not the parts! If they can not send technicians somewhere they should stop selling their super expensive treadmills to those cities! I have wasted 5000$ On this treadmill . So disappointed

This place is fantastic!! This place is fantastic!!! Great variety of products, wonderful staff, and excellent customer service. They really went above and beyond to make sure we were happy with our purchase. They also are not pushy with their sales tactics; they listened to our needs, showed us a variety of options, and didn't press us to make a decision right away.

We were very satisfied with the help we… We were very satisfied with the help we received from the knowledgeable and courteous staff there. We're very satisfied with the products we purchased as well. The only room for improvement is in the billing system they use, which caused some confusion. They did say that it is being replaced and updated. Still, we were very satisfied and would gladly, highly recommend them.