Great Customer service from Jason M Great Customer service from Jason M. He answered all my questions quickly, gave me options on units, cost and financing if I wanted it. He was very fast with his communication and even followed up with better pricing when it became available and refunded the difference.

Great After-sales support! After sale customer support was fantastic. There were some shipping issues and Lisa Singleton was very helpful. Pricing was much more fair than from the local Precor fitness shop who would have charged me more for a display model and then charged me for delivery - so I saved $200 and delivery fees - great value!

This place is fantastic!! This place is fantastic!!! Great variety of products, wonderful staff, and excellent customer service. They really went above and beyond to make sure we were happy with our purchase. They also are not pushy with their sales tactics; they listened to our needs, showed us a variety of options, and didn't press us to make a decision right away.

I recently had a very disappointing… I recently had a very disappointing encounter with Precor's customer support, and I feel compelled to share my experience. After purchasing a Precor treadmill, I encountered several issues with the machine within the first few weeks. Naturally, I reached out to Precor's customer support seeking assistance and resolution. However, the entire process turned out to be incredibly frustrating and unhelpful. Firstly, getting through to a representative was a hassle. The wait times on the phone were absurdly long, and when I finally did speak to someone, they seemed disinterested and rushed. It was clear that they were following a script and had little knowledge beyond that. Secondly, the support staff lacked competence. I was hoping to get some troubleshooting advice or even schedule a technician to come and inspect the treadmill, but all I received were generic and unhelpful responses. They seemed unable to comprehend the specific issues I was encountering, let alone provide meaningful solutions. Moreover, the follow-up was practically non-existent. I was promised a call-back to discuss further steps, but it never happened. I ended up having to chase them multiple times, each time having to re-explain my situation to a different representative. Lastly, when it came to addressing the warranty coverage for the repairs, I encountered more hurdles. Precor's warranty process was convoluted and seemed designed to discourage customers from actually utilizing it. I was made to jump through hoops and provide excessive documentation, only to be denied coverage in the end. Overall, my experience with Precor's customer support was frustrating and left a lot to be desired. For a company that prides itself on quality fitness equipment, their after-sales support was shockingly inadequate. Dealing with them felt like a chore rather than a service. I'm deeply dissatisfied and would caution anyone considering a Precor purchase to think twice, especially if they value responsive and effective customer support.

Still Waiting... Placed an order online with Precor on May 30. It is now July 1st and still no word back from them on delivery status. Item was in stock when I placed order and received confirmation order that stated lead times were up to 10 days given the current environment (no problem with that). I have sent 3 emails to customer service and have received zero response! I have tried the online sales support chat and for the last 3 weeks I have been told I’m 4th on the allocation list and should expect delivery by end of the week.....another week and not even a peep. Unsure if Precor is always this bad through online ordering. Will think twice before ordering from them again. Worst customer service I’ve ever experienced for a product costing $2k+.