We were very satisfied with the help we… We were very satisfied with the help we received from the knowledgeable and courteous staff there. We're very satisfied with the products we purchased as well. The only room for improvement is in the billing system they use, which caused some confusion. They did say that it is being replaced and updated. Still, we were very satisfied and would gladly, highly recommend them.

Great After-sales support! After sale customer support was fantastic. There were some shipping issues and Lisa Singleton was very helpful. Pricing was much more fair than from the local Precor fitness shop who would have charged me more for a display model and then charged me for delivery - so I saved $200 and delivery fees - great value!

Terrible customer service ! Terrible customer service ! Our incline stopped working due to an error 6months after purchasing Precor treadmill ! It has been more than a year since then but they have been mailing parts to us instead of sending a technician here. Problem is their complicated programming that needs an expert technician not the parts! If they can not send technicians somewhere they should stop selling their super expensive treadmills to those cities! I have wasted 5000$ On this treadmill . So disappointed

3 Months waiting for a Multifunctional… 3 Months waiting for a Multifunctional Inspire machine, when the initial lead time was 4 weeks. They keep saying next week, in few days, etc. They are not honest with customers. Even if you try to buy the same right now they will tell you the same lead time and same answers when they know it is not true. Asked for procedure to get refund in case I want it but they did not reply my question.

Precor needs to support their online… Precor needs to support their online sales department better with their traditional sales. It took a long time to get a shipping notice from precor - long enough to warrant a phone call. That call to the sales department, using phone number on confirmation email, ended up in the wrong sales area who couldn’t seem to help except to email the online sales team. Very pleased with product itself, so no complaint there.