Terrible customer service Bought boots and a riding jacket. Unfortunately hospitalized for 6 weeks with unexpected surgeries and missed the 30 exchange window. Asked to exchange with a smaller size, offered to pay the 11.99 fee PLUS the return shipping. After three emails my reply was an astounding no. Definitely not a way to find a new lifelong customer "Tyler" had to follow the no with request denied in caps like I am trying to get something for nothing. See below. Wonderful customer service. Hey John, I am sorry but the jacket cannot be exchanged now. ====REQUEST DENIED===== Best, Tyler

I love leather up! Every person has been as happy as me I love leather up I’ve been a customer for years. From helmets, boots, and leather jackets I have never been disappointed by any of my purchases. The price is right and the customer service is a one! I’ve recommended them to several people over the years, Every person has been as happy as me

I have returned the jacket for a larger… I have returned the jacket for a larger size back in September/October 2019. I have not seen the exchange arrive, an email indicatinf cannot fulfill your order or even a refund. I just lost money, wow i didnt realize i had an actual money tree that i can just throw away 125.00 dollars.

A truly unethical company with zero… A truly unethical company with zero moral character or customer service. If you want to get ripped off this is the company to accommodate you.

Leatherup is a scam Leatherup is a scam, if you need to return something, good luck. If you need to change your order, good luck. I sent three emails to cancel my order, tried several times to call various departments, even sales, nobody answers the phones. Unable to leave a message. Order was cancelled Sunday, today, three days later, order was shipped. Incompetent.