Terrible customer service Bought boots and a riding jacket. Unfortunately hospitalized for 6 weeks with unexpected surgeries and missed the 30 exchange window. Asked to exchange with a smaller size, offered to pay the 11.99 fee PLUS the return shipping. After three emails my reply was an astounding no. Definitely not a way to find a new lifelong customer "Tyler" had to follow the no with request denied in caps like I am trying to get something for nothing. See below. Wonderful customer service. Hey John, I am sorry but the jacket cannot be exchanged now. ====REQUEST DENIED===== Best, Tyler

I love leather up! Every person has been as happy as me I love leather up I’ve been a customer for years. From helmets, boots, and leather jackets I have never been disappointed by any of my purchases. The price is right and the customer service is a one! I’ve recommended them to several people over the years, Every person has been as happy as me

Buyer BEWARE Buyer BEWARE! I have bought 2 leather jackets on separate orders with no problems. The 3rd order has been a NIGHTMARE. Paid by credit card on Nov 30th. Leather Up did not issue USPS label until December 6th. Now its December 15th and the order is stuck in Tettersboro, NJ. Customer service is 'clueless' and they don't return phone calls. Asked to speak with management. No one available. Next step is reporting it to FTC. I suspect fraud.

Easy to understand options Easy to understand options . nice discount promo. Quick disconnect was key to my decision. Sizing guidance would have been nice. I have two other helmets that are too tight. Ps, these are tornado helmets for us...we don't ride, but we do hide. I've read tornado fatalities would be reduced up to 25 % with proper head and face protection. You should explore this market. Reason I chose this business: Past experiences Reason I chose this product: Tornado season

Leatherup is a scam Leatherup is a scam, if you need to return something, good luck. If you need to change your order, good luck. I sent three emails to cancel my order, tried several times to call various departments, even sales, nobody answers the phones. Unable to leave a message. Order was cancelled Sunday, today, three days later, order was shipped. Incompetent.