I have returned the jacket for a larger… I have returned the jacket for a larger size back in September/October 2019. I have not seen the exchange arrive, an email indicatinf cannot fulfill your order or even a refund. I just lost money, wow i didnt realize i had an actual money tree that i can just throw away 125.00 dollars.

Terrible customer service Bought boots and a riding jacket. Unfortunately hospitalized for 6 weeks with unexpected surgeries and missed the 30 exchange window. Asked to exchange with a smaller size, offered to pay the 11.99 fee PLUS the return shipping. After three emails my reply was an astounding no. Definitely not a way to find a new lifelong customer "Tyler" had to follow the no with request denied in caps like I am trying to get something for nothing. See below. Wonderful customer service. Hey John, I am sorry but the jacket cannot be exchanged now. ====REQUEST DENIED===== Best, Tyler

This is when you know a company understands online ordering. Not only does this company fairly price their goods but the service is next level. Item ordered on the 16th of February, delivered at the U.S.A hub on the 20th of February. Received an email item is delivered, no hassle, no me following up and asking or pleading with people to do their job. Will comment on the quality and if the correct order has been received when it arrives in Panama.

Purchased Jacket mid April Purchased Jacket mid April. Just received jacket today. Fits great and excellent quality. Only issue us zero response from customer service. Scott Belisle Barrie Ontario Canada

The merchandise I have received every… The merchandise I have received every time has been quality. Just difficult to browse items here because there are so many. That is good for leather up, I find many more items to purchase other then what I came looking for. Reason I chose this business: From the LeatherUp purchases have made before had to keep shopping here. Reason I chose this product: New jacket time so thought would try shoe order this time also.