Terrible customer service Bought boots and a riding jacket. Unfortunately hospitalized for 6 weeks with unexpected surgeries and missed the 30 exchange window. Asked to exchange with a smaller size, offered to pay the 11.99 fee PLUS the return shipping. After three emails my reply was an astounding no. Definitely not a way to find a new lifelong customer "Tyler" had to follow the no with request denied in caps like I am trying to get something for nothing. See below. Wonderful customer service. Hey John, I am sorry but the jacket cannot be exchanged now. ====REQUEST DENIED===== Best, Tyler

Best Online gear shopping you could want! I'm never disappointed with my LeatherUp purchases. Quality gear at great prices. My new Carry & Conceal jacket fits great and you really can't tell I'm carrying. Looking forward to trying out the new riding jeans I also picked up.

I love leather up! Every person has been as happy as me I love leather up I’ve been a customer for years. From helmets, boots, and leather jackets I have never been disappointed by any of my purchases. The price is right and the customer service is a one! I’ve recommended them to several people over the years, Every person has been as happy as me

I have returned the jacket for a larger… I have returned the jacket for a larger size back in September/October 2019. I have not seen the exchange arrive, an email indicatinf cannot fulfill your order or even a refund. I just lost money, wow i didnt realize i had an actual money tree that i can just throw away 125.00 dollars.

Bought a pair of boots on line Bought a pair of boots on line. Great boots the price said $119. I was looking around a bit more and found if I gave my email I would get 15% off my next purchase. So I did it. Have me a code. So I went to buy the boots. Got to point off putting in code and when I did the price jumped up to $129. And didn't even take off the 15%. Nor did it take off 10% that was a supposed auto discount. On pay pal it said seller Smk international. So I tried calling. That number connected me to a gift card scam. Pay $3.95 with your credit card today and we'll mail you $100 gift card. After me saying no and plenty of arguing they got someone else on line to connect me to Smk. He have me a number to call that disconnected. I quickly put in a complaint with pay pal about the up pricing. Later pay pal listed leather up as seller so I contacted them. They told me they would refund me the correct amount but couldn't do it now because of my complaint. If I removed it then they would refund the money. So I cancelled the complaint. I called in a couple days and argued with a guy about the refund. We agreed on $19 although it should have been more. When I looked on pay pal they refunded me $12.99 which is only 10% off the elevated price. The experience was not good. The boots are awesome but be careful something is not right here. I would have given them one star but the boots are awesome. Xelement.