Robert Ogden
GBHad a question on a part that their … Had a question on a part that their staff was able to answer. Several other websites didn't even return my email. Ordered the part and it was shipped the next day.
Nathan Cunningham
GBSome Order Issues But CS Dealt With It Immediately I recently made a purchase through MSR but had issues with website not sending me a receipt to my email. I also had trouble get page to load because it was down. I messaged customer service and had someone responding within a couple minutes on a Sunday. I provided my order# and within a couple more minutes they had me a shipping label & tracking # printed, I later received a email from them telling me my item was to be shipped. Per my experience with these people it's been nothing but good and professional. I can't speak to other people's negative reviews but mine was positive so far.