Nathan Cunningham
GBSome Order Issues But CS Dealt With It Immediately I recently made a purchase through MSR but had issues with website not sending me a receipt to my email. I also had trouble get page to load because it was down. I messaged customer service and had someone responding within a couple minutes on a Sunday. I provided my order# and within a couple more minutes they had me a shipping label & tracking # printed, I later received a email from them telling me my item was to be shipped. Per my experience with these people it's been nothing but good and professional. I can't speak to other people's negative reviews but mine was positive so far.
Rodney Wagoner
GBBad experience late yesterday… Bad experience late yesterday concerning an order, or would be order. The customer rep- I'll not mention her name- accused me of being "short & hostile" in my responses. I understand there were problems with the website, but she continued saying there was no record of my previous purchases & I guess decided to just leave me hanging. Not very good customer service on her behalf.