DISHONEST AND CONTRADICTING… DISHONEST AND CONTRADICTING COMPANY/OWNER! UPDATE: This company blocked my IP address from being able to view/access their website. If that isn't sketchy or doesn't tell you what kind of company you're doing business with then I don't know what will. This happened after I called the business and tried politely speaking to the owner Ryan Owens about how an associate admitted the company was having technical issues with their email system when I placed the order. I also informed Mr. Owens about the dozen attempts of trying to get someone on the phone during their nonexistent non listed business hours and how the calls would simply go straight to voicemail. Mr. Owen's shrugged this off, kept speaking over me and said it didn't matter since I had to agree to the company's return policy before checking out. Well, it just so happens that their return policy also states the following: "If the return is due to any error on behalf of MSR Arms, or the product is defective, we will pay or reimburse the return shipping costs up to our standard ground rate of $8.99." Mr. Owens also went on to say that I should have refused delivery of the package. I also explained to him how many delivery drivers have a bad habit of signing for the customer or scanning the package and how I cannot stop delivery of a package on my. Any and every polite attempt of me trying to get him to meet me halfway and accept some wrongdoing on the business's behalf was met with redirection. It is evident that this company and its owner pick and choose what policies they want to enforce and which they do not. If you've ever wondered why people love corporations and big business but are reluctant to support small business, this is a perfect example as to why. Ironically, their website also states the following: "What you experience from us: "Better than expected customer service." "What you will not experience with us." "Excuses" It is evident that this company and its owner do not keep their word, admit any sort of errors on their end and do not want to lose a dime. Save yourself the hassle and the headache and buy from sites like Primary Arms, Brownell's and Optics Planet.

Bad experience late yesterday… Bad experience late yesterday concerning an order, or would be order. The customer rep- I'll not mention her name- accused me of being "short & hostile" in my responses. I understand there were problems with the website, but she continued saying there was no record of my previous purchases & I guess decided to just leave me hanging. Not very good customer service on her behalf.