Fast shipping, great customer service I ordered a new grip from them on a Friday afternoon so I expected it would be shipped on Monday or Tuesday of the next week. I hadn't heard anything so I emailed their customer service on Monday and they replies within minutes that it shipped out Friday and gave me the tracking code. To my pleaseny surprise, It arrived the next day! Great customer service, fast shipping and great products. Definitely a worthwhile, legit company. Highly recommended.

Some Order Issues But CS Dealt With It Immediately I recently made a purchase through MSR but had issues with website not sending me a receipt to my email. I also had trouble get page to load because it was down. I messaged customer service and had someone responding within a couple minutes on a Sunday. I provided my order# and within a couple more minutes they had me a shipping label & tracking # printed, I later received a email from them telling me my item was to be shipped. Per my experience with these people it's been nothing but good and professional. I can't speak to other people's negative reviews but mine was positive so far.