PRICE POINT MADISON TN 37115 SCAMMERS My Salesman was Jesse J. at the Madison TN 37115 on 9-26-23 purchase date. Jesse J had a good scam going. He added a protection plan $160 onto my order without asking me and refused to take it off sales order. I bought a sofa on sale $498 and love seat on sale for $498 and $598 access chair, Dinette set $1298. It took several months to receive merchandise and when it arrived, it was the wrong order! Wrong color and style! Jesse J, put the wrong SKU# on my sales receipt which caused the incorrect order. Jesse J, admitted his wrong but blamed me. He claimed he had been in furniture business for 25 yrs. The store manager Chris, Jesse J and entire staff tried to convince me that I "The Customer", was the cause for the wrong order to be delivered and said that I confused him. It's the salesmen job to keep accurate records. I called the store and returned to store. I was so upset as I called the store and went there to see what happened with my order. The dining room table $ 1,298, had defects which looked like lines from a saw blade all around the table. The delivery guy said many customers had returned the dinette set and the accent chair had a funky smell. I decided to send it all back. I also bought 2 lamps $199/lamp with shades and returned them as Jesse J helped me get them out of my car. Manager Chris said that I would receive refund in 7-14 days since i paid cash. Never RECEIVED REFUND. days, which were 199.00 per lamp. The lamps, I returned, they kept them and refused to give my refund returned difference of new furniture selected. PRICE POINT IS A BIG RIP OFF of $1000

I had a great experience with Price… I had a great experience with Price Point! They were very fast at responding back. Very fast friendly and professional! Also made a few follow up calls to see how we were liking our new truck.

03/14/2020- Last update... 03/14/2020- Last update.... I finally was able to return the couch in Dec. (sad I know it took that long of broken promises) and now they have told the cc company that I agreed to a 800 restock fee/ delivery (which was paid ahead of time but they said it was in the bill) and now after the company obviously didnt go for that it is down to 400 restock fee. Like any normal person would agree to pay 400 additional dollars (after the 150 in delivery) for a defective couch and calls ever other day for months and months. Come on guys. I have now contacted a lawyer to handle this as I can no longer take it (and I will get this off my credit before it hits as my credit is near perfect). Its really sad people are still in business like this. I hope you do not have nay issues with your furniture. I have def, spread the word onto save others. Update as of 10/21- Owner finally called me back (after numerous messages left) and said he would repair the couch and call the repair company that same day and let them know (this was 5 days ago). I called again today and the repair department nor the repair company has heard anything from him. I JUST WANT AWAY FROM THIS COMPANY AND THIS HORRIBLE PIECE OF FURNITURE. A month gone by and nothing at all to show for the 2400 spent. Update--- Their Designated Repair Man came out and agreed that this sectional is going to need repaired ( every single piece... 6 in total). It seems like the couch was made from bad foam so there are MANY MORE SOUTHERN MOTION defective couches OUT THERE. He took pics, recorded the noises the couch made etc. I still have not heard back from the owner Joe of Price Point, but I did have someone call me and say they would take it back with a 25% restock fee (25 % of 2400.00), and delivery fee and warranty would not be refunded. This is how they treat their customers Ladies and Gentlemen , so if this review does not warn you then I hope you do not have any issues after your purchase. BUYERS BEWARE. I want this couch picked up ASAP so I can get a good quality piece of furniture from a reputable company. Do not be fooled by the reviews.. I WILL NOT wait on a brand new couch to get picked up, get repaired, and then they send this back to my home.... THIS IS RIDICULOUS. NEVER AGAIN! 1st Review...........Just bought a Southern Motion reclining sectional today bc they said this was the best furniture company and it was made in USA. The entire couch squeaks and is extremely uncomfortable as we do not even want to sit on it long periods of time!!! I kid you not I have one position that is somewhat comfortable, (for about 30 minutes) but sitting normally is not even an option. I spent 2400 dollars on a couch that no one even wants to sit on (including myself). I want to return this couch and get a refund. I looked up Southern Motion and they have over 400 unresolved complaints. Try to find the positive reviews... Good luck! I am waiting to hear back from Joe the owner to see how this can be resolved. Hopefully there is no need to file a complaint with the BBB and they stand by their products and customers.

I recommend them .....and will be buying from them again. I live on the west coast and its where they ship from which means I get my stuff fast!

I want, I get I have always gotten what I want from Pricepoint. Haven't had to return a single item, even the impulse buys. ; )