I finished two races and haven’t… I finished two races and haven’t received anything not even a email saying that my items were shipped. I tried contacting customer service and I haven’t heard back. I check my app and all it says is that my races were completed; nothing about shipping my orders and I know I have a couple of orders that should have been shipped. What is going on?????

No reward received The race was great, felt motivated to complete.. then nothing. They say the shirt went out on 3/14 and then there was nothing. Contacted their customer service three times with zero response.

Satisfied member I have been a Yes Fit member for just over two years. I have had a positive experience from the variety of events to the quality of the medals to the quick shipping when events are completed to the helpful customer service. I do have one complaint though, there are so many beautiful and fun medals I don't know which ones to get. Still working on the ones I purchased last year and have more purchased this year. One review mentioned races not tracking. I have the same problem. I have found that turning off my phone and restarting it updates the distance.

First race great. After that? My first race went smoothly. Everything seemed great. Then app issues, no tracking, no race information, looks like a waste of a lot of money. I agree that Customer service tells you it's your mistake that their app and or site is having problems and I've been having trouble for days, receiving one line answers and no solution. In addition to tracking numbers that just sit. So, fantastic idea that worked once beautifully. After that, it's just been days of frustrating emails and no solution.

Where’s my stuff??? I have completed 3 races, purchased 3 rewards, upgraded my membership, and I have only received one of my rewards. I contacted customer service, and they said they didn’t have an address for me. Yet my address was showing, the rewards were marked as shipped, and the first reward showed up just fine. I am not spending another dime here until I have everything I paid for!