YOU GET WHAT YOU PAY FOR Customer service is nonexistent. Emailed when they reopened after pandemic. Received automated response saying someone would reply shortly. No one did. Then they sent a survey asking about my experience with their customer service. Gave a rating of one (like here). Survey asked if I’d like someone to contact me. No one did. THEN they implemented a reservation only system to schedule my workouts. This system requires downloading a mobile application. When I read their privacy policies I felt uncomfortable but attempted to download the app anyhow. Unfortunately the application is buggy and it wasn’t compatible with my android phone. I then requested technical assistance and received an automated reply stating that someone would soon assist me. Meanwhile, I wanted to work out, so I called on the phone. Apparently no one answers the blink phone, but they have a greeting that says they can’t answer the phone because they’re making other members happy. I on the other hand was very unhappy. The next morning I went to the facility at 6:30, when the gym is typically empty. I explained that the app didn’t work and no one answered the phone, so I wasn’t able to make a reservation. Even though the facility was virtually empty, the blink employee would not admit me into the facility without a reservation, and treated me not like a member but rather like a criminal. While they refused me entry to work out, they did let me go in to terminate my membership, which I did. I then walked over to their competitor, where I joined and worked out with no hassles. Lo and behold, ten days later I received an email from blink technical assistance. I explained the criminal treatment I received in a reply email and unsurprisingly never heard another word. (Except for a computer generated survey in which I outlined the unsatisfactory service I received and to which there was no response.) The moral of the story: when it comes to blink customer service, you get what you pay for.

Daylight robbery - Truly dissapointing experience with… Truly dissapointing experience with this gym. I cant believe at one point I was so eager to join. Now that I canceled they are reporting me for owing a balance. Worse part is when I canceled I did that in the gym. I paid the amount owed. They didn't send any records to their corporate office to close. Just horrible experience and everyone including the gym operators are playing victim. If i could give 0star I would

Don't join this gym Don't join this gym, unless you plan on being a member forever. I've tried to opt out since August 2022, as I moved out of the country, and have so far paid $158.65 in fees for trying to cancelling my membership. I recently visited New York, where I went to a Blink fitness to make sure my account was completely closed - here I had to pay another $74. I finally thought I was done paying unreasonable fees for closing my account in a gym that I have tried to opt out of for almost 5 months. However, Blink keeps charging me $14 each month now - for what, I don't know - and it is impossible to get in contact with their support. Be prepared to pay a fortune if you ever want to cancel your membership here.

Affordable Gym My experience with this gym has been good. The membership for using just one location is very cheap, honestly. Also, I have to use the referral rewards, so I have not been charged two times because I made someone else join the gym. The equipment is good, but because it is a very affordable gym, sometimes it could be more crowded there, making it challenging to work out.

Great quality for the price! Kind of packed at evenings and during weekends but for this price you can't really get anything better!