
Jason W
GBEXCEPTIONAL service VERY good product and EXCEPTIONAL service

Scott
GBThe most painless payroll experience… The most painless payroll experience I've found, after debacles with Paychex and ADP. Perfect for our company of 10 employees. Excellent customer service too.

Caroline Fisher
GBPoor communication and customer service I am a small business owner. I looked in my business bank account this week and found 66 individual ACH withdrawals to Justworks that ranged in size from $1.90 to $198. Of course, I panicked assuming it was hackers. I called Justworks in a fluster and they said that someone would get back to me in 3 hours. Hearing nothing, but sleeping badly envisioning my tied accounts being emptied overnight, I called again the next morning. Someone would get back to me by end of day. End of day, I called again and got a message that all support personnel were in a company-wide meeting. Now it really sounds like hackers to me! So I tell the bank to dispute the charges. This morning I call again: finally some answers. The charges are legitimate and there was an email in my spam folder inviting me to schedule a meeting to discuss. At said meeting, there was no acknowledgement of Justworks' role in this fiasco. I was mostly just chided for not seeing an email I still can't find allegedly notifying me that this was going to occur, "but not individual transactions" and then told that I must wire transfer the money because they've suspended my account. Really? REALLY? This is strike 2 for Justworks: in 2020, we signed up for health insurance for the first time. They sent notification that they were withdrawing the first payment on Christmas eve, late in the day. They withdrew the money the morning of the 26th. Since I hadn't manually okayed it (first time charge), the charge bounced at the bank. Justworks told me that if it happened again, they would not work with us as a client. It has otherwise been smooth sailing: the payroll system works pretty well, the interface is pretty painless, the benefits are annoying to figure out but there is a fair spectrum as long as you don't mind Aetna. However, I'm not sure I want to wait for strike 3.

Porscha
GBBest customer service Best customer service! Also, the site is much easier to use as an admin compared to other HRIS/PEO systems we have in the past. This has reduced time for us on tasks such as payroll and also reduced errors. The extra benefits they add for our employees is much appreciated as well.

Arnab
GBNegligent, wouldn't recommend. I'd highly recommend against using this for your company. They switched their benefits carriers and lost over $200 in my transportation benefits. It was pure negligence.