Fontainebleau Magic MAK realty group were first class from beginning to end. Very responsive and helpful with my questions. The apartment was spectacular ( as described ) and our stay couldn’t have been more comfortable. Will definitely rent from them again ! Thanks!

Thank you Aleks and MAK Realty! Big thank you to MAK for providing me with such great care during my time in Miami! I’ve never experienced better service. Thank you again MAK! Looking forward to using this reality group more often in the near future. Aleks is an amazing and trustworthy person to do business with. Communication was great and everything was explained thoroughly. The best of the best!

Perfect Romantic Staycation! The resort and amenities were great but communication and response with the MAK realty team was exceptional. They made sure all of our requests were met and check-in with us before and after our stay. Will definitely use again. P.S.The pictures on the site actually look like to pictures of the room. No fake advertising here!

We had a great stay and will be using… We had a great stay and will be using again

WORST EXPERIENCE EVER We reserved a room at Fontainebleau for a family vacation after my husbands busy season of work. We arrived at the hotel directly from the airport around 245 and told check in was at 4. We did not get a room until 640pm, after returning to multiple desks and making many calls. Despite calling MAK 10 times or so, nobody was able to help us, nor could they explain what happened. After we finally heard from the hotel that the room was ready, it was another 15 min for MAK to communicate that it was ready. After one of my stops at the desk i was told previous guest was granted a late check out. How could they not have told us there was a late check out and let us sit for hours for a room?! If anyone had apologized and given us a heads up that it would be so long, we would have used locker rooms to change or gone out to dinner. We have a 2.5 year old toddler and were stuck with all of our luggage in a corner of the lobby after traveling all day to get there. MAK was quick to throw Fontainebleau under the bus, claiming that they don’t care about customers like us. MAK was most concerned about denying responsibility, rather than caring about our experience. We got emails from them telling us to book via their concierge service- helicopter tours, childcare, whatever we wanted. Given they couldn’t navigate getting us into a room we had paid in full for, I wouldn’t trust them with any other tasks or responsibility. I would not recommend staying with them or at Fontainebleau and will return to previous hotel for this annual trip we take as a family. We missed the first afternoon/dinner reservation due to the room not being available until so late, but MAK was not willing to refund accordingly and instead bickered with me about what they were paying for only to find out later that the hotel paid for it! They don’t care about your experience!!