WORST EXPERIENCE EVER We reserved a room at Fontainebleau for a family vacation after my husbands busy season of work. We arrived at the hotel directly from the airport around 245 and told check in was at 4. We did not get a room until 640pm, after returning to multiple desks and making many calls. Despite calling MAK 10 times or so, nobody was able to help us, nor could they explain what happened. After we finally heard from the hotel that the room was ready, it was another 15 min for MAK to communicate that it was ready. After one of my stops at the desk i was told previous guest was granted a late check out. How could they not have told us there was a late check out and let us sit for hours for a room?! If anyone had apologized and given us a heads up that it would be so long, we would have used locker rooms to change or gone out to dinner. We have a 2.5 year old toddler and were stuck with all of our luggage in a corner of the lobby after traveling all day to get there. MAK was quick to throw Fontainebleau under the bus, claiming that they don’t care about customers like us. MAK was most concerned about denying responsibility, rather than caring about our experience. We got emails from them telling us to book via their concierge service- helicopter tours, childcare, whatever we wanted. Given they couldn’t navigate getting us into a room we had paid in full for, I wouldn’t trust them with any other tasks or responsibility. I would not recommend staying with them or at Fontainebleau and will return to previous hotel for this annual trip we take as a family. We missed the first afternoon/dinner reservation due to the room not being available until so late, but MAK was not willing to refund accordingly and instead bickered with me about what they were paying for only to find out later that the hotel paid for it! They don’t care about your experience!!

We loved MAK We loved MAK. The room original room was not available and we were upgraded for free to a Suite. We loved that they had resources to help elevate our trip. We did not use those services but plan to on our next stay. Would highly recommend.

MAK Realty Rocks AWESOME stay here at this wonderful property. Everything was EXACTLY as described! The check in and check procedures were flawless. The pictures of the unit are accurate and the grounds at the Fountianebleau were stunning. We will definitely be back! Thank you MAK Realty for making our stay wonderful. Your responsiveness and dedication to your clients did not go unnoticed! Until we meet again.... thank you!

The room and resort is gorgeous The room and resort is gorgeous! And it came with free valet parking the entire stay🔥!!!! The service at this resort is A1 . MAK is super responsive very professional and helpful with every question or concern. I will definitely book with them for the future! And this is one of the best resorts in the area 5 ⭐️

Fantastic Experience Working with Mak Realty was fantastic!! From start to finish Max handled everything making my booking a seamless easy experience!! Will 100% use Mak Realty again in the future !!