Fantastic stay Love Fontainebleu resort. This unit was gorgeous, exactly as promised. Check in was seamless. My husband & I felt like rockstars in this condo…the wrap-around balcony was INCREDIBLE. I would def book through MAKrealty for a stay at Fontainbleu again. Thank you.

WORST EXPERIENCE EVER We reserved a room at Fontainebleau for a family vacation after my husbands busy season of work. We arrived at the hotel directly from the airport around 245 and told check in was at 4. We did not get a room until 640pm, after returning to multiple desks and making many calls. Despite calling MAK 10 times or so, nobody was able to help us, nor could they explain what happened. After we finally heard from the hotel that the room was ready, it was another 15 min for MAK to communicate that it was ready. After one of my stops at the desk i was told previous guest was granted a late check out. How could they not have told us there was a late check out and let us sit for hours for a room?! If anyone had apologized and given us a heads up that it would be so long, we would have used locker rooms to change or gone out to dinner. We have a 2.5 year old toddler and were stuck with all of our luggage in a corner of the lobby after traveling all day to get there. MAK was quick to throw Fontainebleau under the bus, claiming that they don’t care about customers like us. MAK was most concerned about denying responsibility, rather than caring about our experience. We got emails from them telling us to book via their concierge service- helicopter tours, childcare, whatever we wanted. Given they couldn’t navigate getting us into a room we had paid in full for, I wouldn’t trust them with any other tasks or responsibility. I would not recommend staying with them or at Fontainebleau and will return to previous hotel for this annual trip we take as a family. We missed the first afternoon/dinner reservation due to the room not being available until so late, but MAK was not willing to refund accordingly and instead bickered with me about what they were paying for only to find out later that the hotel paid for it! They don’t care about your experience!!

We loved MAK We loved MAK. The room original room was not available and we were upgraded for free to a Suite. We loved that they had resources to help elevate our trip. We did not use those services but plan to on our next stay. Would highly recommend.

Just stayed at this suite in the … Just stayed at this suite in the Fontainebleau Hotel and it was everything that was promised .Room was clean ,bedding and pillows comfortable. view was amazing .Requests from housekeeping was on the money and very responsive. Check in was seamless .We had a billing issue after check out which was promptly corrected by Mak realty .We had some questions before during and after our stay and was quickly answered by Mak .They are a very responsive and curtius host and we look forward to our next stay in one of their suites . Sheldon

I like to thank mak realty group for… I like to thank mak realty group for making me feel at home every time I come to Miami great hospitality and service I wouldn't stay anywhere else. Very clean and great Location