Customer Service is the highlight of the company The overall customer service is the best that I have experienced with a retailer. The company’s willingness to listen to feedback and improve upon suggestions is rarely, if ever, found. The finished product is of excellent quality, and the areas in which it is lacking are continually being addressed and improved upon.

Impressed and Grateful! Overall very happy with our 18 wall yurt cabin kit and quality of product purchased. The instructions were super easy to follow and it truly did get all assembled in 5 days. Very happy to have such a solid structure in a high alpine windy environment. More impressive than the structure itself is the team at Freedom Yurt Cabins. It is not often you find a company in this day and age with every employee that I have encountered having a genuine pride in what they do and in the product they provide to their customers. The structure is amazing but if you truly want to work with a company that cares about their product and customers it is the entire team at Freedom Yurt Cabins! From initial interest, to sale, to even accommodating a factory tour, to delivery, to installation and even after sale follow up they have been there the entire way. Truly impressive! Thank you!

Beginning to End Great Experience From the moment I called with questions before I made a decision to purchase the large 18 panel yurt, I got superior service. The product is outstanding, I live in My yurt full-time and just love the openness of the space. Great quality materials and great customer service. Joe and Cody were always there to answer any questions I had, and I had many. It’s been easy to add accessories to my yurt because their website has a variety of options that have already been pre-designed for these yurt applications. I couldn’t be happier.

June 2021 delivery June 2021 delivery: Successful 5 days to complete 18 panel yurt with 6 people Great instructions!!!! Completed floor insulation within two weeks which was hard and tricky. once I finally screwed the 3/4 inch plywood floor down there was unevenness at the joints due to warping of the 2x6 floor joists. needed to have a flooring guy sand the high points in the floor before I could lay down premium vinyl, bummer, but turned out fine. now one year later the floor is still a bit uneven, but okay in a general way. Still not completely satisfied with the floor to my high standard. One year and one winter later the valance is drooping in MANY areas around the top. Very difficult to keep the valence from drooping and wished that there was a better way to keep it in place. Am thinking of solutions and none are obvious. Window caps to keep the rain off the window have been ordered as this is simply an annoyance, but a real one. Overall, I am very pleased as the interior is beautiful and the comfort level inside is very nice.

Generally pleased, but with a few issues. For the most part we are pleased with our yurt, though there have been a few issues. We erected our yurt last October and have been living in it full-time since late April. 1. The entrance door as installed by Freedom did not close properly. A friend and I spent 3 hours re-hanging the door. Now works beautifully. 2. Screen door that we ordered with the yurt was a piece of crap that worked for 2 weeks. Replaced with a magnetic closure screen door that works great and was a 1/10 of the cost. 3. During April, May, and early June we dealt with relentless high winds. The yurt was snug and sound. However, the awning mounts over the front door did not fair well. Have had to replace the hole mounts for the angled poles extending from the awning. Original mounts made of fir cracked and disintegrated. Made new mounts out of laminated plywood which should never crack.