Looking to Book Again! Everything about the company and the experience was amazing. Tom (who worked out of the Boston office) worked with me to introduce the trip to parents and answer questions that I didn't know the answers to. He was able to help me with some challenges when students dropped the trip so that everything would still go smoothly. The direct flight to Europe was great and the Tour Manager, Paul, met us right when we landed and stayed with us until we got into the security line. Paul made the trip. His interaction with the students and his knowledge of the area were unparalleled. He offered suggestions for each of the days and made sure each decision was what we were looking for before executing it. Most importantly, when a student lost something of great importance he was able to offer solutions so that a replacement could be found and their trip wasn't ruined. We are already looking to book another trip!

Peru, home to the Incan empire and to those who came before and after. We just finished our trip to Peru, what an amazing experience! Fascinating place filled with culture, history, and beauty. The tour manager and local guides made the trip extra special by sharing their knowledge and expertise and providing historical context and folklore relevant to what we were seeing. Centrally located hotels gave students the opportunity to feel immersed, accompanied by great culinary opportunities. The itinerary was packed but well planned, every day was a unique experience.

Updated review The first couple of days were amazing. Traveling though Paris, having fun with friends, and leaning about a new culture. Unfortunately as the days went on everyone started getting tired and grumpy, including our tour guide. On our last day in Paris, our guide got mad at me for interrupting his information (a simple mistake as he asked us to let him know when to move forward) His response was extremely sharp and left me feeling embarrassed in front of the group, not for the first time. Although I too was growing more and more frustrated, I chose to stay quiet. Throughout the next few days he grew more irritated with our group until we dreaded our time together. Admittedly we're high school girls, experiencing a new culture and have made mistakes. Sometimes we were too loud at the restaurants he took us to, and he would easily correct us or one of the chaperones would. However, on one of the last nights his response was beyond correcting and tipped over into impatient, disrespectful and aggressive (in tone). He not only said we were too loud but singled out individuals as “embarrassing”. The next day he did come back and apologize, but obviously the escalation of his tone though-out the trip has made it hard to enjoy. I appreciate the trip and am very thankful that I get to spend this time in France, but there was so much pressure to be the perfect tourist, that it ruined the trip.

ACIS came to our rescue with diverted flight to Paris! Our recent direct flight to Paris from SFO was diverted due to engine issues. With long hours at the airport, re-routing, and ticketing issues, ACIS stepped in and covered day hotel booking & reimbursement. ACIS also was available by emergency call to facilitate airline booking and hotel reservations. I felt reassured knowing what to do with ACIS when we had baggage issues and delays. If ACIS wasn't so supportive, I would have completely had a melt down.

Giovanni is the best tour guide. Our tour guide Giovanni made the experience one that I will never forget. He knew so much about everything and never failed to answer any questions. He MADE the trip as good as it was. Without Giovanni Costa Rica would not have been anywhere near as fun.