Best customer service Best customer service. I highly recommend them

Agent Melissa was extremely helpful in… Agent Melissa was extremely helpful in helping us to set up our itinerary for our private tour of Russia. The local agent Alena was also most helpful in getting all tickets for ballets, operas, shows, and restaurants bookings during our trip. When our flight from Kazan to St Petersburg was delayed, I texted her and she was on top of it all to make sure my connection also arranged and transfer etc. We are overall very happy with the trip, only thing that can be improved is: some of the guides' English is not as good as we would have liked.

The UNESCO private tour of Russia and… The UNESCO private tour of Russia and Kazan was truly amazing . We were thrilled with every aspect of the tour arranged by Agne for us and our two friends. The itinerary was wonderful ,the accommodation superb and we had wonderful knowledgable guides everywhere we went. All the drivers were also very good and helpful. we are recommending Travel All Russia to all our friends .

Magnificent trip to Russia Magnificent trip to Russia! I wasn't sure what to expect in Russia but whatever preconceived ideas I had wasn't what I found. Moscow was as cosmopolitan as any European city only cleaner and safer. Travel All Russia-Firebird Tours handled all the arrangements for my 10 day tour in Russia including the visa. They were quick to respond to any questions I had which were many. I highly recommend them and would use them again myself.

Everything was exactly as the promised Everything was exactly as the promised. Pre departure paperwork and Visa was a breeze. Both guides were excellent; friendly and knew their stuff. No queueing up at entrances. The Hotels were very comfortable and food was good. I would urge anyone thinking of ticking Russia off their bucket list to use Firebird travel.