TNDR
AUGood responsive tour operator but tour had issues We did a tour from Buenos Aries to Rio via Iguassu Falls. It started and finished well but Iguassu was a major mess and then the first hotel in Rio was very substandard. Wanderful flew us to Iguassu into the Argentinian airport which is located close to the Argentine side of the falls. These falls were not included in the base price of the tour but were part of a hefty add on of USD$240+ for Tango night in BA, Argentine falls visit and more plane luggage. The hotel they booked us into was in Brazil and way out in the country side with no amenities nearby and it was nothing special, carpets worn out etc. Whereas there are numerous hotels in the Brazilian town of Foz Iguassu. Wanderful said Foz Iguassu was unsafe which is daft as there were multitudes of people and good hotels in town. All of the above ruined what could have been a great experience. Easily solvable by 1) break the tango, tour, extra luggage option up. Have the Argentinian falls tour from the Argentine Airport on arrival. have a hotel in town not 5km in the country. Then we flew to Rio and got placed in B@B hotel at Wanderful's recommendation. Others who were on the same tour at the same rate were put in the Arena Hotel on Copacabana Beach. B&B was 2 star, dirty and a complete disaster compared the 4 star Arena. Wanderful was very good and upgraded us for two nights to Arena, which made our holiday and for which we are grateful. Wanderful should leave B&B off its list of hotels. Wanderful tried very hard and communicated well and politely to all our issues, but they need to take note of the above and will have better product to sell.
Thu Tran
GBExperienced independent traveler but first time using a tour My 10-year-old son and I just came back from Rome-Florence-Venice and we thoroughly enjoyed it. It was our first time in Italy and first time using a tour. There were a couple of minor hiccups but our tour’s staff members, Hannah, Barbara, Rose, Wendy, Alberto, Sam were extremely helpful and pleasant to work with. They were super responsive via WhatsApp. I thought our itinerary was very reasonable. We mostly travel independently but the travel logistics were all pre-arranged for us. Thanks again for the top-notch customer service.
Krasimira & Todor
CAThank you to the South American team Thank you Hannah, Barbara, Lily, Sam, Wendy, Rose & Alberto. All the services were done well. All the team members are loyal, reliable, and all the booking was done on time. Definitely my recommendation is that everyone can trust the team to book their trip to South America!
Melody Li
GBThe overall experience is good The overall experience is good. I would suggest that you come with friends other than travel alone. The team always communicates with me through WhatsApp, that made me feel safe. Some of the hotel staff didn’t speak English when I check in, that caused some confusion other than that it’s ok. I thought there will be a tour guide then with me from the beginning to the end but it didn’t. It feels like self assistant tour where I have to stay alert all the time. Different drivers will come to pick up me everyday but they are all kinda nice though. The tour company offered me free tango show and upgrade my room in rio to an ocean view. Overall the trip is pretty good.
Rebecca Horsley
GBAn amazing experience in India An amazing experience in India. The itinerary was perfect. All involved were friendly, helpful and accommodating. We always felt safe and well looked after. North India is a vibrant place steeped in history. The driver was excellent, calm and dependable. Guides were knowledgeable and interesting. Hotels friendly, clean, beautiful, providing excellent service including food. We would definitely look at wanderful holidays again.