lily
GBSouth America: Patagonia, Iguazu Falls, Christ the Redeemer Just came back from a 18 days South America trip. It’s one of few packages that includes everything I’m looking for, Patagonia, Iguazu falls, and Christ the Redeemer. This is a booking agency that book all tickets, tours, transfers at each location, they do not offer ONE consistent guide with you entire time. But again However, the staff at Wanderful was very supportive during the entire trip with daily check ins and prompt responses to inquiries or issues. Everything was smooth. They ask for feedback for hotels, etc. For example, I did NOT like hotel in Buenos Aires (poor set up), and gave them feedback. Also recommend a different hotel in Foz de Iguazu, hotel is fine but location is too far from town. If any inconvenience occurs or kinks happens, the team find ways to correct it. One thing to note, I went on this trip with a friend and we had to pay additional fee to guarantee two beds, which was unexpected. Also if you go with other ppl you become a unit, meaning one person can’t opt for one optional thing while the other decides to sit out.
TNDR
AUGood responsive tour operator but tour had issues We did a tour from Buenos Aries to Rio via Iguassu Falls. It started and finished well but Iguassu was a major mess and then the first hotel in Rio was very substandard. Wanderful flew us to Iguassu into the Argentinian airport which is located close to the Argentine side of the falls. These falls were not included in the base price of the tour but were part of a hefty add on of USD$240+ for Tango night in BA, Argentine falls visit and more plane luggage. The hotel they booked us into was in Brazil and way out in the country side with no amenities nearby and it was nothing special, carpets worn out etc. Whereas there are numerous hotels in the Brazilian town of Foz Iguassu. Wanderful said Foz Iguassu was unsafe which is daft as there were multitudes of people and good hotels in town. All of the above ruined what could have been a great experience. Easily solvable by 1) break the tango, tour, extra luggage option up. Have the Argentinian falls tour from the Argentine Airport on arrival. have a hotel in town not 5km in the country. Then we flew to Rio and got placed in B@B hotel at Wanderful's recommendation. Others who were on the same tour at the same rate were put in the Arena Hotel on Copacabana Beach. B&B was 2 star, dirty and a complete disaster compared the 4 star Arena. Wanderful was very good and upgraded us for two nights to Arena, which made our holiday and for which we are grateful. Wanderful should leave B&B off its list of hotels. Wanderful tried very hard and communicated well and politely to all our issues, but they need to take note of the above and will have better product to sell.
Thu Tran
GBExperienced independent traveler but first time using a tour My 10-year-old son and I just came back from Rome-Florence-Venice and we thoroughly enjoyed it. It was our first time in Italy and first time using a tour. There were a couple of minor hiccups but our tour’s staff members, Hannah, Barbara, Rose, Wendy, Alberto, Sam were extremely helpful and pleasant to work with. They were super responsive via WhatsApp. I thought our itinerary was very reasonable. We mostly travel independently but the travel logistics were all pre-arranged for us. Thanks again for the top-notch customer service.
Kanika
SGComplete peace of mind Complete peace of mind - What else do you need on a holiday? I could fully rely on Wanderful Holidays and they efficiently took care of Everything - our bookings, our many special requests (we were traveling with a baby), transportations, our asks for change in timings. Erica did a fine job and everything was pre-validated, pre-confirmed with us, No surprises and right on time !! Thank you for arranging a truly memorable holiday for us.
Amy Hanlon
GBItaly We just got back from an incredible vacation in Italy. We traveled to 4 cities via train and had tours and great experiences the entire way. All of the hotels were fabulous with great locations and beautiful accommodations. The tours were perfect. The team from Wanderful Holidays communicated with us every day to make sure we knew where to go and that everything was going well. Thank you to the entire team (Rose, Wendy, Sam and Alberto) for your expertise and care in planning our memorable and amazing trip.