Usually a great experience with this… Usually a great experience with this company, however today upon arriving at the parking lot and realizing I had no cash on me, the driver became angry because he didn’t get a tip. Tips should be appreciated, but not demanded. Very awkward and uncomfortable situation.

I parked my brand new Toyota Venza for… I parked my brand new Toyota Venza for three nights and when I came back to get the car I found that the Catalytic Converter stollen. I called the office and they told my to fill out application and the representative hung up on my face. Parking your vehicle there will have a high risk to have some parts stollen from the car. No supervision and zero customer service.

I'm giving this rating because of "TONY" the driver I'm giving this rating because of "TONY" the driver who took us back to the parking lot. I was so impressed by the service I received during our ride back to the parking lot. I've been parking with you guys for more than 3 years now and have never received such great customer service before. He was very helpful from the time he picked us up until the time he dropped us off. He build rapport, was friendly and even put our bags in my trunk. I was just very satisfied overall from how he was. He should get a promotion and train your staff. He is definitely a keeper. I really hope I see him again when I come back in April. I hope you give him a raise because I'd hate to see him go.

Continue to provide great service at new location Despite the down turn in business due to covid, Expresso continues to work hard. Super friendly driver who helped folks with luggage as they need. Friendly help when I called after had troubles with their site (toggling betw week discount code or not) and they noticed as we drove out that I had overpaid by a day, I received a credit the same day. Parked with Expresso at their new location (previous FastTrack). A good amount of spots have shade structure (no “indoor”) don’t believe it’s a guarantee to get one. At this location the van dropped us off at our car (don’t know if that was the case at previous location). Assuming fewer people were traveling/ parking due to covid, we assumed Expresso would only have one van in circulation, which was the case (but their new location is closer to airport) and I assume they can add more as needed when business picks up, since they still have additional vans.

Good decision I was very glad that I parked in the covered parking because a) I did not have to hunt much for my car, and b) it had started raining, so I did not have to get wet while getting my belongings into my car to go home. I was able to stay dry and not get frustrated with the rain.