Excalibur Travel I will never use them again In my opinion Excalibur travel needs help with communicating with their customers. I will mention two incidents but there are more. 1. At the time when I first heard of our family trip and the Riu Resort I Googled the resort and went directly to Riu Montego Bay website and noticed there were two locations "Riu Montego Bay Resort" and "Riu Montego Bay Palace" (now there are three). I called Excalibur Travel to ask which resort did they provide quotes. They had NO IDEA that there were two resorts in Montego Bay. This was a sign of what was to come. As a matter of fact she got upset and told me that when going on the internet and googling Riu there will be tons of websites and there is only one resort. I had to let her know that I was specifically at the Riu website and it shows more than one location in Montego Bay (the hotels are right next to each other). She was clueless! 2. When asking for information they (Excalibur) should explain the reason why they are asking for your personal information. When I was asked for information it was simply stated that the information was needed. When I asked why was the information needed. I was told where to find the information. Then I asked my question again as to why did they (Excalibur) need that information and I once again was told where to find the information. This happened 3 times via email then finally Excalibur Travel called me again to tell me where to find the information. I asked again "Why do you need this?". Their answer still didn't make sense to me because it was related to my airline travel and I would have been making my own re-routing/travel plans if such an emergency happened. I am saying all of this because, if Excalibur had sent me a complete sentence in the original email I could have responded appropriately. I got delayed in Charlotte NC as well.

New Orleans Nove 2016 Our Travel Coordinator, Forte is very helpful and knowledgeable. She provides a quick response to anyone's questions regarding this trip. Due to the fact, there are several individuals going.

Service Opinion I enjoy the travel arrangements that Excalibur expert Forte has provided to me over the past 5 years. The service level has been excellent.

Very professional and helpful Very professional and helpful. Great service

Very satisfied with my experience Very satisfied with my experience. Will definitely use again.