I recently booked a trip and my overall… I recently booked a trip and my overall experience was nice. The booking process was straightforward, and I appreciated the variety of options available for flights. However, there were a few areas where improvement could be made. While the website was easy to navigate, I found that some of the information regarding baggage policies and seat selections was not as clear as I would have liked. Additionally, I encountered a slight delay with one of my flights, which caused some inconvenience to my travel schedule. On the positive side, the customer service representative Zoya Khuneja was polite and helpful when I needed assistance with my booking. In conclusion, while my experience was average overall, there is room for improvement in certain areas such as clarity of information and punctuality. With some adjustments, I believe they could enhance the customer experience and provide an even better service.

SCAM SCAM I reiterate what the other one star reviews state: this is a SCAM. I booked a ticket and paid for it by credit card. I got an email confirmation with the correct price and flight details. Then they phoned several times and said I was on a waiting list and would not have the flight confirmed until 72 hours before lift off. And that was not guaranteed. They then tried to say I had no baggage allowance (the flight was with British Airways and did include baggage). Said I would pay £20 per kilo unless I bought baggage now. Then they tried to sell me a completely different flight for £137 more. Threatened me with their legal department and then said the call was being recorded (halfway through the conversation). Definitely a SCAM.

Miss Ishika is excellent Miss Ishika is excellent Miss Ishika is excellent she was extremely helpful and wish her good luck with her career. Thank you Date of experience: April 10, 2024

The lady I did speak she just… The lady I did speak she just absolutely amazing I am so pleased with her service. Her name is ruby kaur. She is absolutely excellent.

AISHA NARANG Was Amazing AISHA NARANG Was very helpful, checked on me before travelling that if my details are correct and if I needed any guidance. She also speaks Hindi& Urdu if anyone is having difficulty understanding. I would definitely recommend her for your next travel and also the airlines. Big thank you for your support.