Visa complications canceled my trip Visa complications canceled my trip, last minute. The team handled this in stride and, 2 weeks later, I'm sitting in my destination after a successful trip. All during some of the worst days of the Covid-19 lockdown. Thanks guys!

Purchased our flight 11 months ago... ...wanting everything to be in place for our trip next week. First time with ABT. We had issues connecting with the agent, Michael Bardi, right away...that should have clued us in. The 1st leg appears to be okay, which is why they got 2 stars. In the 2nd leg, we booked side-by-side (obviously) and then got the booking info showing us one-behind-the-other. This was in Feb 2023. Immediately began emailing & calling Michael repeatedly. He finally responds saying that it's COVID protocol for AirFrance, but they will fix it once we get closer to the departure date of 10-15-23. And I quote, "No worries." Guess what? We are NOT sitting side-by-side! Been emailing and calling the last 2 weeks. Michael doesn't respond. Keep getting Christopher, who was told by the airline that there aren't any other seats available. I was promised a call back four times in the last week. Nothing. And we're supposed to trust that Michael is going to get us our boarding passes next week?? Riiiiiiight. Interesting that I was asked, "PLEASE don't contact the airline." The manager is supposed to call me tomorrow. We'll see. My next call will be to the airline. This could have been resolved in February, but Michael brushed us off repeatedly. BTW, you can "tip" your agent at the time of purchase, which we did. As soon as he got the tip? Gone.