Supportive staffs.. Supportive staffs... well explained about tour while travelling in bus... one suggestion ... while we reach the destination, like palace, square, monument etc., we were left alone to visit the area. It would be more worthy if tour guide could guide us inside also.

Memorable tour Our tour was very systematic. Our tour guide and driver were always on time. Check in and check out to hotels were smooth. Entering to paid tourist spots were a breeze. All were arranged properly by Brian, our tour guide. Though he speaks Chinese most of the time, HE never forgets to translate to English the important details of his instructions.

Felt like fooled this time I used the trip 2 years ago and liked it so much that I returned to use it again. But this time I felt cheated. I was clearly informed in all the communication that the itinerary includes Glen Watkins, whereas in the bus I was told that GW is closed. I should have been informed earlier if we weren't going to GW. Moreover, the stop at the Rochester restaurant was not a part of the planned itinerary and not even en route. It caused excessive delay in reaching the destination. The 9-10 hours journey took over 12 hours and I reached Niagara after sunset which was very dissatisfying. On the good side, the staff (tour guides Helena and Lidi and the driver) were nice, very courteous, hospitable and caring, but for the concern I mentioned, they were helpless as this was decided at the office level.

Memorable Trip with Family We just completed a 2 days 1 night tour from Parsipanny to Niagara Falls with our tour guide Shelley Huang. Though the journey from Jersey City to Niagara Falls is long, the ride was comfortable and smooth. Shelley was also attentive to our needs as he would take note to our special dietary requirement while proposing a dining place and we are appreciative of that.

Wonderful trip with Galen It was a wonderful trip to Luray Caverns and Shenandoah national park. Our guide Galen did a great job, welcoming and knowledgeable. We were driven to a number of beautiful overlook points, and Galen helped us with our pictures. The little trail hiking experience up a small hill was the icing on the cake.