Rose was exceptional Rose was exceptional! I highly recommend and will recommend to all who travel to directly call her. The next time I need any help I will also be calling her. She was patient, kind, knowledgeable, professional and attentive to all my traveling needs. She even called me back when we were disconnected! Absolutely exceptional service!! Thank you so much!!

Did not receive reimbursement for tickets Me and my spouse bought tickets at Secret Airfares in April 2020 right before Covid19. The flights were all cancelled. We waited for 1 year before we were allowed to request a refund. We contacted Secret Airfares and they asked us for another payment to process our case. We paid and they gave us a confirmation #. It's been 4 months and we still haven't been refunded. We have communicated several times by email and phone, they told us to be patient and that it was normal. We called the airline (Air Canada) and they told us that they had never had a refund request for these tickets. I'm wondering what to do because it looks like we got scammed. Beware.

Scammer Joshua, illegal procedure Scammer Joshua, all prices are listed in CAD but during the final confirmation, they put a lot of pressure for the transaction to be done very quickly and make us accept the price in US without notifying the change in dollars blob:null/5ed2825a-9a5f-40a1-8fd3-fb918c0ec9cd blob:null/a0b15072-3ba2-4d0a-b0a0-b8f9d906c460

We booked airline tickets fro Los… We booked airline tickets fro Los Angeles, California to Tokyo, Japan with Secret airfare and had a wonderful professional agent. He worked extensive hours with us and was very knowledgeable and extremely patient with us. I will definitely use him again. Thanks Steve and Dave

STAY Clear - Dubious Agency Please stay clear from this agency, its a dubious one, they publish one rate and then charge another, please also verify your credit card statement. Purchased a ticket for 895$ as per the website and got charged 953$, then when we called back for the covid refund, they kept saying it is in process and the amount is only 441$, which is the same as what the airline has on record, when contacting the call center and chat they said its non refundable service fee. So one basically looses there money here and even after six months no refund has come.