My stay was in Saraland, AL My stay was in Saraland, AL, October 7 & 8, 2023. The hotel was just fine, and the staff were awesome, but I'd had a problem with booking. I thought I had booked directly with the hotel (?) until I had to change from a king bed to two queens. The hotel had no record of my reservation and said I should try Expedia, which I did. Expedia gave me a phone number of a "third party" which was the correct number, but the woman on the phone said they couldn't make changes to an existing reservation & I needed to cancel my room and re-book it BUT they would keep their non-refundable charge of $15.99!! After a brief but lively conversation, she agreed to refund ALL of my deposit, and I made a new reservation directly with the hotel. Be sure you know who you're dealing with when making reservations! The reason I gave the hotel 4 stars instead of 5 was that the bathroom floor was a bit sticky. Breakfast was great, beds were comfortable, everything worked!

An Awful Hotel! On 9/26/22, I reserved a room for 2 queen beds at the Country Inn & Suites located 3035 Holiday Lane, Eagan, MN 55121. The reservation was for the nights of 10/22, 23, 24 & 25. I received an email confirmation at 1:17 PM on 9/26/22 for 2 queen beds. I would be traveling with my sister to attend our brother's funeral and burial on 10/24/22. Hence the reason for two queen beds. At 6:10 AM on 10/20/22 I received an email offering an upgrade to a premium room for as little as $15 per night. I requested it with the thought of receiving an upgraded room with 2 queen beds or maybe better. When I checked into the hotel late in the evening on 10/22/22, I was told I had received an upgraded room. When we walked in the room there was one king bed and one sofa bed. My sister noticed the mattress on the sofa bed was thin and not very comfortable for one night let alone four. It was NOT the type of room I reserved. I needed 2 queen beds! I was told there were none left. At that time I started calling other hotels in the area and did find one with the room type I originally requested and was confirmed by the Country Inn & Suites. I immediately went to the front desk and checked out of the hotel. Reminder: it was a long day of travel under difficult circumstances. My departing words to the person at the front desk were "DO NOT charge my American Express card." His indignant response was, "I will have to see what the manager says." He did not even apologize for the inconvenience or offer to make good on the situation! To add to the debacle, my American Express card was charged $149.53. I made several attempts to reach someone at the hotel that could authorize a credit for $149.53. I finally spoke to the hotel manager but she would have to get it approved by her boss, who is supposedly located in Tucson, Arizona. She would not give me his phone number because she was not allowed to. Since the hotel manager was not empowered to even give me her bosses phone number or issue a credit, I did not have a lot of confidence that anyone with Country Inn & Suites had a sincere interest in helping. Since I could not get his phone number I had to find him on my own. I sent him a Linkedin email asking to please give me a call. NO RESPONSE from him. How pathetic for a company with $7.3 billion in annual revenue!

simply The best in Big Flats Ny!!! simply The best in Big Flats Ny!!!i stayed here for 35 days. yes it was averaging around $80 per night but not only was it the cheapest for a upscale hotel it was the best value by far!! it was Xmas time. the lobby was done so well and so homey and comfortable i felt i could have xmas eve with my Grand-kids there!!the Breakfasts each and every morning had much to choose from.and tasted great!! the hired help were the best i ever had at any hotel ive stayed over the past 63 years. i would recommend this hotel to anyone in a heartbeat that needs a place in upstate NY!!

Stayed at the country inn in Sumter Sc Stayed at the country inn in Sumter Sc the front desk lady was sarcastic and very slick at the mouth. She gave me very rude energy and racist vibe. When we asked about a hot tub she proceeded to say “this ain’t the Marriott” and that is not okay. Room was very worn down and needs updating.

We booked the hotel in San Carlos CA… We booked the hotel in San Carlos CA through booking.com from Europe for afew nights. Trying to converse with the hotel was really very basic which was a worry, especially when we missed our flight due to covid problems with changes in protocol. It was impossible to deal with the reception, they instantly referred us to booking.com, fine with me but concerning they couldn't deal. The hotel turned out to be a huge disappointment on all fronts whereas the "reviews" were very good(!?!?!) stating property had been updated and staff excellent....both ABSOLUTELY NOT TRUE!!! This establishment is extremely rundown and outdated to the point of being a film set for a horror movie and the staff is very wide eyed with fear and nothing else...After afew days after departure we found out we had been charged TWICE for our room, instead of once and a refund of the deposit. We are now in the middle of a huge discussion about this which makes me even more angry! What the he...This is UNACCEPTABLE!!!!