We have Just got back from a Rocky… We have Just got back from a Rocky Moiuntaineer trip to Canada with Wexas Holidays. If a company is as only as good as the Staff you deal with then you deserve the 5 star review Nikki James you are a credit to the company!

Appalling service from initial enquiry, definitely would not recommend I found this company under their brand name 'Best Served (co.uk), the particular holiday of interest being 'Quebec's Winter Wonderland'. I enquired about this initially via their web form, and it was several days before I got an emailed reply from an agent who clearly hadn't properly read the details of what we wanted in terms of modifications (despite them advertising 'tailor-made' holidays). So I wrote back a very friendly email restating our wishes. That was over a week ago and I've heard absolutely nothing since. It seems Wexas or Best Served don't really care much about getting business! But actually it's just plain rude as well as bad business not to read an email properly and then subsequently not even bother to reply. Needless to say, we've booked with another excellent company.

First and last time using Wexas Disappointing itinerary on self drive in Puglia. Very little information given - mistakes made by agent. Felt Saija not really interested. We made the best of a bad job but could have made all the arrangements ourselves - not worth the money we paid. We’ve learnt ( the hard way!) - won’t be using Wexas again.

Unreliable and irresponsible We booked a holiday in Portugal, which we had to change schedule because of COVID. Luckily, we eventually managed to have holiday this summer. But…. Wexas UK haS no idea the details of our holiday although they booked hotels, taxi, flight…. 1.The hotel room was booked cheaper room than we booked and paid originally, which they did not realize until we pointed out. 2.The meeting point of taxi service is outdated, which means the shop is no longer exist at the airport and we had to spend nearly 2 hours at the airpot as we could not find the meeting point and the driver left without waiting for us. 3. Our air ticket was business class , but I could not join the holiday, so we requested refund. BUT no refund. According to them, they used voucher for the re-scheduled air ticket. Never heard such a thing and we lost £700. I simply do not understand what is Wexas UK’s job as they cannot check the details of booking and schedule. It may be the results of poor staff training or they find difficult to employ good staff. It costs us £700 for us to know poor service of Wexas UK. My advise is if you do not have access to internet, it may be the way to use travel agents, but not Waxes UK.

I always liked the idea of Wexas… I always liked the idea of Wexas growing up as a kid. Loved the magazine as my father always had it. Joined myself for a while, and sadly then was not able to travel anywhere at that point of my life. I always think the Wexas Travel Guide is the best outdoors travel book you can get. These days one doesn't need to join Wexas itself to get that book as it's generally published. I'm the end my travel needs were more of a kind of Lonely Planet backpacking. And South American Explorers Club became more my go to provider for trip information. More than needing the exclusive Wexas luxury travel provisions. I retain always in my heart great respect for Wexas and especially for the excellent and unequalled travel guide book.