Plays Dirty, Beware! I had inquired for assistance booking the Four Seasons Punta Mita in the Coral Suite. The rates came back exactly the same as what I already had so I thanked Maria for her time and advised I was going to book what I had online. See my email: From: Melissa Pomeroy Sent: Tuesday, January 15, 2019 4:23 PM To: Maria Rodriguez Subject: Re: Your interest in Four Seasons Resort Punta Mita Hi Thank you. That is the same pricing as I have online and I do not see any free upgrade etc so I do not know that i need your service. Thank you. Maria held the Coral suite so that I could not book the room as there is only 1 of these at the resort. I called the Four Seasons and they confirmed that she was indeed holding the room and I would be unable to book it. I emailed Maria and asked her to release the Suite and she has not replied to my emails or released the Suite. It has been a week already and I do not consider that to be acceptable customer service. Further, please see the email from me to Maria requesting to cancel the hold that she placed without my knowledge or me asking her to do so. She never replied to my email and never acknowledged it. She is pretending to offer a service but infact she never replied to my email asking her to release the space she held. Melissa Pomeroy Wed, Jan 16, 12:59 PM (13 days ago) to Maria, bcc: 2686227 Maria, please release the hold you put on the Coral Suite.