Austin Trip We booked a getaway to Austin and it was great. Everything was booked for us for once, which was nice!

I would give negative stars if I could We booked a trip for 36 people. We were super excited at first until we got the details. The destination was great, but the hotel they gave us was a gross 2 star hotel that was not close to anything. It did not meet any of the guaranteed ratings they provide on their website. When we reached out they let us know that in their system this was considered downtown. When we originally booked they had also stated that our carry on was included, which they definitely fought us on and did not pay. They booked us on Spirit. They also guaranteed an early flight but didn’t leave until 4pm, which had us arriving in our city at 10:30pm. They promptly changed these things on their website, which seemed fishy to our group. Communication with them is a complete nightmare! Their phone line is “always down” so everything has to be through email. Luckily we had done the 7 days before option so it gave us some wiggle room. The only way I would finally hear back from them is if I reached out to their Instagram team. Then a couple hours later I would get a response, which was them mostly going around in circles and not accepting any fault or solutions. They finally agreed to change our hotel, but cut our room block by 5 rooms. The hotel was in way better condition but still not downtown. We had to Uber everywhere, which added up quickly for a group of 36. In order to make things right they provided our group a discount code to use for two years with no limitations. Once we came back I reached out because since they had kind of made things better some people still wanted to give them a second shot. I reached out to Richard for the code and he gave me the code but told me that it must only be used a certain amount of times and we must note that we were part of the group. One of my friends decided to go ahead and try them out with the code and a couple days before Surprisit CANCELED on her. They basically said that they couldn’t find anywhere to send them so tough luck. They weren’t even going to give her a refund until she pushed and pushed. I absolutely DO NOT recommend this company! It’s sad because it really is a cool concept, but they are so unprofessional, communicating with them is nearly impossible, and they do not stick to any of their guarantees. They also don’t book anything until a week before your trip, so I would definitely reconsider their multiple city trips they offer.

Please DO NOT book with this company… Please DO NOT book with this company right now. I am not sure what's going on with them right now, but be aware. We booked with them a weekend surprise trip in May 2021 for a weekend in November 2021 and they did NOT provide a trip for us and are impossible to get a hold of. We’ve been trying to contact them for a refund

Cool idea Cool idea. Enjoyed a weekend in nature with my girl in a lovely cottage house.

Spa getaway for a weekend We went on a Spa getaway for a weekend. It was a very enjoyable experience, especially since we couldn’t travel far but were still in need of a trip. We were taken to Notre-Dame-du-Portage, and although we had been before, we were excited to go back. The hotel was very nice and most importantly had an amazing Spa with an indoor pool. We loved it. We probably wouldn’t have gone anywhere if it wasn’t because it was all planned and booked for us. During the getaway we realized that we should do this more often!! We’ll definitely repeat, hopefuly with a trip next time.