My wife's parents took a trip with this… My wife's parents took a trip with this company where they departed 9/24/2022. They unfortunately contracted COVID by the time they arrived in Bilbao, Spain, and had to return to the US on 9/27/2022. AmaWaterways booked them a flight on Lufthansa/United from BIO to MUN to ORD to DEN for $2,800/person in economy. I did a quick search online and a round trip, with departure the same day, on the same airlines, with one fewer stop - BIO to MUN to DEN was $1,100/person. This seems like they were scammed out of thousands of dollars. I would like AmaWaterways to respond to this exorbitant charge.

My Wife Wasn’t the Only One Sharing the Bed With Me! Even though we were impressed with the ambiance and itinerary, I never thought I would be dealing with bed bugs on our cruise boat. Mentioned my concerns to staff and even though apologetic, my cruise experience was a disaster. I will never cruise with this company again. Also food was served cold.

Rolf was rude and disrespectful. I was disappointed in my river cruise experience. I was expecting a more personal interaction than the large cruise ships but found quite the opposite to be true. Simple requests were met with responses such as, 'I don't think I can do that' , 'you want that' (followed by a turned up nose), or by simply not doing anything. I found Rolf to be very dismissive with guests (not just with me, but also with fellow passengers) and his sales pitch on the last night did not need to include bashing your competitors. Left a sour taste with me. Hopefully that is not company policy.

Took a 7 day cruise… Took a 7 day cruise with extended family in a larger group. The furnishings on the ship are gorgeous and comfortable, the excursions lovely and Maung who did our housekeeping was second to none. That’s where any positives ended. The rest of the staff varied between ultra friendly to downright hostile so much so that I often avoided ordering a drink - and I am someone who often gets told that I’m the smiliest person people have ever met. Food, although very well presented, was mediocre and the 2 vegetarians in our group were served meat on more than one occasion (wrong order). For their Chef’s table evening, they were served bland salad and chewy spring rolls as alternatives. Most of our group, as with most passengers were American. Being British myself, in a conversation with Dinu, hotel manager, I told him that my father was originally Lebanese and he responded ‘I’ve been there, Lebanese are great - they are nothing like Arabs which makes them great and which is what I like about them and some even have blue eyes’. Telling someone so openly something this racist was shocking and I needed to calm my partner down who wanted to complain about this comment - this is the hotel manager who should know better. He then went on to say ‘My favourite place is Israel in the Middle East, and they are better than the Palestinians who just cause trouble’. I couldn’t believe this man was getting political with absolutely no exchange of a political nature from us. Finally, by the end of the cruise, at least half the passengers were showing signs of sickness and on the last morning we found out that staff knew of Covid cases and didn’t provide tests, masks or warnings. Given most of the passengers were elderly and a few who had recent cancer treatment, this kind of outbreak should be taken more seriously. Our whole group tested positive a day or two following the end of the cruise.

Magnificamt Europe Cruise We felt the experience was outstanding. Unfortunately we both came down with a virus for several days the second week. The crew was friendly, helpful and efficient.. The tour director did an outstanding job. We were very 9mpressed with the itinerary. Also we liked the atmosphere where the crew and passengers almost seemed like a family, unlike the cold feeling one gets on a large cruise ship. River boat is the way to go.