A scam- they charged us twice the actual price of the ticket We had used the same agency before and had no complaints. However, this time when we called, we got a very helpful Sarah who wound us charging us twice the actual price of the ticket ($1335). We didn't think anything was amiss because we kept hearing about how much everything had gone up because of the pandemic. But when I checked the ticket on the American Airlines website, we found a receipt for the ticket for $711.84 including the reserved aisle seats that we requested. We paid with a Visa card, but the American Airlines ticket was paid for with a Mastercard. So they charged my credit card for $1335, paid $711.84 for the ticket, and pocketed the difference. This agency is a scam.

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Scamming people one way or another Booked a ticket through them. The flight was canceled by the airline who stopped all flights because of COVID. The airline was offering full refunds but I had to work through point of sales which is LBF travel. They only agreed to pay back 60% of the ticket treating it as a non-refundable ticket and in the process I will be losing about $500. I am still waiting on the refund which according to them could take 1 or 2 billing cycles. They are Definitely scamming people, one way or another.

Impossible to cancel In the rush of a missed flight by mistake I booked a flight on a wrong date. After 2-3 minutes I realized the mistake and I tried to cancel, impossible, I could not find any link or whatever to cancel it. I was I Amsterdam (cannot call and spend more money waiting for someone to answer) so I wrote the Airline they booked to cancel. To make it short, emailed back and forth with them and they promised to refund it but they didn't do it. Credit Card refused to accept my claim. DO NOT USE THEM

I booked a flight with LBF. I booked a flight with LBF. My wife and I have covid I tried to cancel our flight I was told they would cancel it minus there fee and over $200.00 from the airline fees. I called the airline they said they would not charge any cancellation fees. I then tried to write them an email and their site would not let my send it into them.